Customer Service Lead Europe

☞ Agile Talent Recruitment

전망: 145

갱신일: 16-11-2025

위치: Mouscron Hainaut

범주: 컨설팅 / 고객 서비스 경영진 생산/조작

산업: Food Beverage Manufacturing

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Join our client’s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in our client’s food ingredients and bio-industrial business, where they anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and food service companies.

Amongst other activities, our client provides high quality cocoa and chocolate throughout the world, bringing their customers peace of mind, integrity and excitement.

JOB DESCRIPTION

As aCustomer Service Lead Europe you will lead and direct supervisors and coordinators that provide customer services relating to sales, sales promotions, installations and communications. As a professional leader, you will supervise your team optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues

Your Key Accountabilities

· Manage and provide coaching and/or training to team.

· Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.

· Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.

· Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium-sized customer base.

· Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a international team of customer service representatives and/or supervisors.

· Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.

Your Qualifications

Bachelor’s degree in a related field or equivalent experience

• Minimum of eight years of related work experience

• English language skills + French or German

• 5 years of supervisory experience

• Experience in building new teams

You will be offered

A stimulating environment, which will stretch your abilities and channel your talents. You will be offered a competitive salary and benefits including a company car, combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Please send your application in English to: linda@agiletalentrecruitment.com

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마감 시간: 31-12-2025

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