Customer service officer French - English (day) (m/v)

We are EBTS. With our multicultural and multilingual support platform, we make sure that the lorries or vehicles of our clients get back on the road as soon as possible after a breakdown. We take action before the vehicles even get into trouble, 24 hours a day, seven days a week.

We started in Europe, but we are now active across multiple continents: we go wherever our clients need us to go, literally and figuratively. We¿ve come a long way since 1994.

TASKS & RESPONSIBILITIES JOB PURPOSE / MAIN OBJECTIVES

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Monday ¿ Friday: rotating shifts

MAIN TASKS AND RESPONSIBILITIES

• Incoming phone calls, e-mails and faxes treating and dispatching:
  • Accepting phone calls and responding to the customer¿s inquiries and internal and external intervening parties in accordance with predetermined procedures.
  • Collecting additional information.
  • Check the data for accuracy and completeness.
  • Reception & Services; provide technical support; search workshop.
  • Keep the customer and all involves updated.
  • Complaint handling (from customer to contractor; from contractor to EBTS)
• Ensures the monitoring and control of the agreements with the parties involved:
  • Regarding the service
  • Regarding complaint handling, etc.
  • Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
  • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
  • Enter required information into the system.
  • Register performed operations.
  • Responsible for the internal and external monitoring of client files.

Profil

YOUR PROFILE KNOWLEDGE AND EXPERIENCE:

• Communicate fluently in languages : French (well) ¿ English (well)
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires, ¿) is an asset
• No specific knowledge and experience required

SKILLS:

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer

Connaissances linguistiques