Customer Service Specialist

☞ Pietercil Delby’s

전망: 130

갱신일: 26-11-2025

위치: Ternat Flemish Brabant

범주: 컨설팅 / 고객 서비스

산업: Consumer Goods

수평: Associate

직업 종류: Full-time

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작업 내용

Pietercil Group is an international broker acting as an independent sales & marketing organisation for "fast moving" consumer products (FMCG), operating in Belgium, Luxembourg, the Netherlands and France.

On behalf of our clients (large and medium-sized A-brand manufacturers) and through excellent contacts with both Retail and Out of Home, we take care of the supply chain, the marketing and the commercialisation of several brands. (About 100 among them: Del Monte, Canderell, Suzi Wan, Lindt, Weetabix, Haagendazs, Hak, Duni, Zip, Energizer, Wilkinson, Yoplait, ... ).

In each country we strive for market leadership. Our group has a turnover of €300 million and employs >200 people.

The role

In this role you will be responsible for the analysis and optimization of our business processes, based on business requirements and best practices. You are in very close contact with our customer service department and you are responsible for the prioritization of issues logged, the testing and implementation. You write and maintain customer service en claims procedures and provide training to end-users.

You will support new and existing systems (AX, EDI, Qlik…), evaluate the adequacy and recommend improvements to those systems in accordance with market strategy / requirements

You will be involved in improvement and integration projects and align therefore with the different stakeholders. You work closely with other departments such as IT, Supply Chain, Finance and Sales.

You will be back-up for the order entry of the Customer Service Team & support them with ad-hoc analysis

You will report to the Customer Service Manager

Profile

  • You have preferably a master’s degree with relevant experience
  • You have a keen interest in sales and customer service and process optimization, if possible in a FMCG industry
  • You combine strong analytical skills with an on-hands approach
  • You can work independently but you also like to work in team
  • You have strong communication & analytical skills
  • You work pro-active and you are a real problem-solver
  • Knowledge of EDI / ERP
  • You are IT savvy
  • You have a customer-oriented mindset

Interest

Do you recognize yourself in this profile and are you convinced that you are the right new Demand Planner? Send us your cv to Human Resources - jobs.be@pietercil.com.

We will get back to you soon and inform you about the application procedure.

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마감 시간: 10-01-2026

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