customer service support

☞ Randstad

전망: 135

갱신일: 16-11-2025

위치: Zaventem Flemish Brabant

범주: 행정 / 임원 / 보조원 경영진 기계 / 기술 유지

산업: HR personeel

직업 종류: Interim

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작업 내용

You provide technical support to our clients (vets) who are using our machines. You will be involved in all the phases of the support ( taking phone calls, documenting complaints, mentoring new hires, and implementing process improvements).

Tasks:
  • Answer incoming phonecalls and providing technical support.
  • Initiate product returns for replacement, investigation and repair which requires accurate and timely documentation of
calls and responses in the call management system.
  • Initiate orders to send product for troubleshooting purposes, replace defective product, or customer accommodation
  • Provide guidance, instruction, and training on assigned product line to increase productivity and performance.
  • Review trends for respective product line, call monitoring, and provide recommendations on area of focus as applicable

    ervaring

    • <1 jaar

    jouw aanbod

    • client orientated
    • fluent in german, portuguese, italian, french or spanish
    • good knowlegde of english
    • first expierence in a similar role

    ons aanbod

    • after a succesful interim periode you have the chance to get a permanent contract.
    • international company
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마감 시간: 31-12-2025

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