Events and Customer Care Internship

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Events and Customer Care Internship
BE Events and Customer Care Internship | MCI | Events
Our MCI Brussels Events Team is now recruiting motivated students as of January 2022 for a six to twelve months internship.
The MCI Brussels Events team consists of various expertises:

• Professional Congress Organisation (PCO)
• Meetings & Events (M&E)
• Ovation – Destination Management Company

The placement*
*
We believe there is no better way to achieve your own potential than by working with a company that helps other people achieve theirs. An internship with the world’s leading provider of strategic engagement and activation solutions will enable you to build and grow your career.
Several interns have become full time staff and continue to develop their careers with challenging and stimulating projects and assignments.
The MCI placement programme is designed to offer students the chance to learn what it really takes to manage an event on an (inter)national level as well as advising clients on their day-to-day operations and long-term planning. Co-creating a live, virtual or hybrid conference, seminar, exhibition, or forum on an (inter)national level.
Students are fully involved in the entire life cycle of the event management process and by working within a project team are offered the opportunity to gain an in-depth understanding on all facets of event management. Treated like regular employees, students will have the opportunity to assist online or onsite event(s) in Europe (and possibly beyond) if timely.
The tasks of the internship include (but are not limited to):

• Researching and compiling data of venue(s)/supplier(s)/event platform(s) for client proposals,
• Supporting in the communication with delegates, exhibitors, sponsors,
• Proof-reading documents and updating mobile apps/event documentation,
• Assisting in the creation and update of event website(s) or event platforms,
• Coordinating event registration(s) and questions or event participants,
• Managing live Q&A and/or polls during virtual events,
• Assisting the event team in the set-up and delivery of live virtual events,
• Note taking or recording of live event content,
• Maintaining contact with suppliers,
• Processing flight bookings and hotel reservations for delegates/VIPs,
• Preparing rooming lists, list of participants, etc,
• Preparing badges, onsite signage and meeting materials (handbooks etc.),
• Compiling event data and preparing event surveys and reports,
• Collating data for budgets & post-event statistics,
• Attending meeting with hotel sales staff or suppliers to learn about new products,
• Etc.

Each intern has a mentor assigned, who is supervising the work of the intern, but is also coaching and guiding them throughout the duration of the internship. The intern will be fully integrated in the department and will be working with several teams depending on the assigned projects.
Your profile

• You must be an EU citizen (or hold a valid VISA/permit for students from the UK, post Brexit requirements)
• You are available for at least 6 months, ideally 12 months
• You must be an undergraduate or student undertaking event, or hospitality management or business related study and require an internship as part of your course
• Fluency in English is a must
• Ideally fluency in a 2nd EU language
• Professional personal presentation and appearance

Skills

• Excellent written and verbal communication skills
• Ability to persuade and negotiate
• Problem-solving skills
• Strong inter-personal skills including cross-cultural understanding
• Excellent presentation skills
• Confident telephone manner
• Able to understand profit and loss calculations and basic business finance
• Excellent analytical skills and attention to detail
• Strong knowledge of Microsoft office applications

Traits

• Pro-active and self-directed; initiative taker
• Strong business acumen
• Flexibility to adapt to changes in work tasks, structures, processes and cultures
• Ability to make decisions, to prioritise tasks and to remain calm under stress
• Ability to work both autonomously and as part of a multinational team
• Sense of commitment and dedication; ability and desire to take ownership on assigned tasks; responsible and dependable
• Strong willingness and desire to address and meet the needs of customers
• Drive and ambition

Remuneration

• 700€ net housing allowance per month (for international students only)
• Public transport pass (STIB, value +/- €49.00 per month)
• In addition to the Belgian public holidays, an entitlement to 1 day paid leave per calendar month will be granted for the duration of the agreement. Should the student be working at MCI during the month of December, a number of days will be pre-allocated to the week between Christmas and New Year when the MCI Brussels office is officially closed.

Interested? Get in touch!
If you think that your profile meets our requirements, please send your cover letter and CV to Karolin Fink (Director, Business Services) the following address: brussels-placements@mci-group.com
If your application is successful, you will be contacted for an interview. MCI regrets that due to the high volume of applications, it is not possible to reply to all candidates.

Job Type: Internship