Field IT Engineer

☞ ESP Global Services

전망: 125

갱신일: 16-11-2025

위치: Brussels Brussels Capital

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술

산업:

봉급: €33.000 - €36.000 per jaar

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작업 내용

Field IT Engineer – Brussel, Belgium

ESP Global Services are currently recruiting a Field IT Engineer to join our team working from home covering sites across Belgium. ESP are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Field IT Engineer you will represent ESP in providing 1st and 2nd line support for all customer contracts located within your assigned region. You will fix both hardware and software issues reported by the customer within our agreed service levels.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

  • Respond and trouble-shoot problems on assigned tickets within agreed SLA’s.
  • Fully commit to maintaining and driving up customer satisfaction.
  • Maintain a high level of communication at all time with customers, colleagues and senior members of staff.
  • Respond to calls received in line with the defined processes.
  • Provide deskside maintenance support as required or requested to attend by your line manager within your area of operations.
  • Perform interventions following up helpdesk calls as soon as possible, and within the terms of the customer contract.
  • Report and escalate all observed problems to proper operational escalation points.
  • Carry out repairs and initiate return of faulty customer equipment according to the customer maintenance contract.
  • Carry out Preventative Maintenance as when required.
  • Ensure shortest possible turnaround repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.

What are we looking for?

  • Previous experience of working onsite providing IT Support
  • 2-4 years’ experience within a Desktop Support environment
  • Confident communicator in both Dutch, English and French
  • Ability to work under pressure
  • Excellent customer service skills
  • Good knowledge and experience in Microsoft Software and Operating Systems
  • An understanding of network protocols, server hardware and configurations or other IT qualifications
  • Full driving licence

This role will be working Monday – Friday 9am-5:30pm, there will be an element of on-call with this role.

Shift work may also be required sometimes.

ESP offers a basic salary €36,000 + company car + 8% holiday pay + pension, life assurance and access to ongoing training and career development.

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Job Type: Full-time

Salary: €33,000.00 - €36,000.00 per year

Language:

  • Dutch (Required)
  • French (Required)

Work Remotely:

  • No
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마감 시간: 31-12-2025

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