Helpdesk ICT Technician Telecom

☞ Anankei

전망: 130

갱신일: 16-11-2025

위치: Brussels Brussels Capital

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술 기계 / 기술 유지

산업:

직업 종류: Vaste Jobs, Freelance

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작업 내용

Function type:
Freelance - Vast
Location:
Brussels

Duration:
long term
Reference:
202209235

Start:
31/12/2021

Our Customer in the telecom business is currently looking for someone who can join the helpdesk of their call center.

As a Helpdesk ICT Technician, you will have the following responsibilities:

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
  • ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Requirements

Degree & Experience
  • technical education in higher education or equivalent experience

Technical skills
  • Office 365

Attitudes/Behavior
  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
  • bilingual dutch and french
  • knowledge of English is an asset
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마감 시간: 31-12-2025

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