International Distribution Coordinator

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It’s who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

About Ortho - Belgium

The office in Belgium is located close to the airport which gives a nice flexibility to our employees to arrange their business travel. The office is home base for around 40 employees and contains of the EMEA Supply Chain team, Finance and HR. We support several countries and also have a lot of different nationalities in our workforce which brings an international flow throughout the whole office. Specifically for the Benelux region – we also have around 20 field based people who pop into the office which makes the connection between different departments even stronger.

As we continue to transform our organization into the future, we’re looking for an International Distribution Coordinator to join our team in Brussels.

This is a permanent position. We will offer an initial 1-year contract.

What you’ll be doing

• Responsible to manage all the logistic & transport aspects from order entry (affiliates markets) or order receipt by Customer Service (direct & distributors markets) to final delivery of products to customers, which include the synchronization of the order release to the warehouse, the management of specific customer requirements as well as the coordination of the logistic documents, the carriers booking/scheduling and the customs activities.

• Responds to order enquiries, advises any potential delays / impact in timely manner and address resolution with relevant key stakeholders

• Acts as primary interface between Customer Service and Supply Chain / Ortho organization as it comes to deliver orders to customers.

• Monitors the orders (and especially the aging orders) to ensure allocated orders are transmitted to the warehouse and that validated orders at 3PL are shipped (potential scrap mitigation) .

• Manages customer non-products related complaints and champion resolution

• Executes product return and credit note as well as ensure that all procedures and working instruction are kept up to date

What you’ll need to succeed

• Up to 3 years of relevant experience in Logistic, Distribution, Transport with good understanding of pan-European logistic organization.

• Customer-oriented approach

• Well organized, good sense of priorities & multi-tasking

• Team work: able to work in a team, including remote colleagues

• Excellent verbal & written communication skills

• Good understanding of export & customs regulations

• Committed & flexible

• Fluent in English & French (another language would be an asset).

• Computer literate and working knowledge of software such as Word and Excel, ERP knowledge is a must