IT Capacity Engineer

Division

Group Technology Services plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.

The Capacity Management team as part of Production Tribe ensures the capacity of the IT infrastructure continuously matches the current and evolving demands of the company, in the most cost-effective and timely manner. The team is currently organized around 3 main domains: One domain is responsible for the Mainframe and Tandem technologies, another domain is specialized in the Distributed Technologies and Network, and the third domain is supporting Business and Service Capacity Management.

Role

The candidate will work as Capacity Manager Expert.

Its main responsibilities will encompass the following activities:

Capacity operations:

• Daily monitoring of the capacity and performance of one or more domains (IBM Mainframe, HP non-stop, Windows, Linux and Storage, Network systems, Business&Services)
• Identification and Investigation of capacity and performance issues / problems.
• Report in a comprehensive manner and propose mitigating actions to the Engineering teams.
• Perform ad-hoc capacity and performance analysis, make recommendation and produce associated reports.

In addition to the Capacity Management operations, your scope will further extend towards the Capacity Planning of the covered domains, where you will contribute to the delivery of the Yearly Capacity Plan, Monthly Capacity Reports, and Services assessment. In that context, you will meet Technical Domain Owners and Application Domain Owners regularly to address the capacity and performance aspects of the considered domain.

Performance Engineering:

Participation to projects, collect and validate the demand, assess the feasibility of the proposed solution and make recommendations on the Design and Sizing based on Business requirements.

• Participate in Performance testing, analyze the performance data, propose changes to optimize resource usage and performance, make recommendation and produce the Performance and Capacity Test Report.
• Build capacity models to correlate Business Volumes with Resource utilization and Service levels.

These activities are done based on the team standard monitoring and reporting capacity and performance tools (Perfmon, nmon, Linux PCP, SevOne, VMware VROPs, Prism Nutanix, Splunk and SSRS).

Whenever needed, you’ll have to setup a data collection with automated reporting (for the team and the customer) to enable efficient data analysis.

Technical skills

• High level Knowledge of capacity management and performance engineering processes (including forecasting technics).
• High level knowledge of the following Technical domains: VMWare - Windows – Linux - Network.
• SQL language knowledge (capabilities of creating SQL queries)
• Good level of expertise in Excel.
• Knowledge of SSRS (reporting tools) and BI reporting Tooling
• Capability to acquire an indepth understanding of the Euroclear Core Business and Drivers.

Soft skills

• Complexity & problem solving : Handles standard situations covering known domains of expertise. Proposes process and procedure improvements within domain of expertise.
• Decision making : Might rely on existing processes and policies to make decisions but also uses knowledge and expertise to support the decision process in own domain. Proposes step improvements within the operational domain
• Strategic approach and impact : Focuses on execution in own domain expertise. Runs and maintains the operational process.
• Autonomy and leadership : Works autonomously within own domain of expertise. Independently, co-ordinates and plans activities within given constraints. Uses expertise to challenge the goals and scope of new requests and evaluates the impact of these new requirements. Contributes to defining the implementation method for a set of products / services / solutions / applications in known domain of expertise
• You are service-minded and have good communication skills (written and spoken). You are able to create synthetic complex understandable reports for the Management and the Customers.
• Collaborative. You are a team player and willing to share knowledge with your colleagues.
• Analytical. You are able to analyse and correlate data.
• A security-awareness and production-first mindset

We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, dealing with multi-domains and getting involved in some of the most strategic files for the company.