IT Support Technician

작업 내용

As part of the Site Technology Servicing team, we provide onsite IT technical support to all client Offices / Plants / Labs within our scope, which includes all users and onsite hardware within the locations described within the job description.

This also includes but is not limited to:

· Onsite Visitor support

· Project Support

· Asset / stock management / E-Waste

· Onsite Training / User Education

· Local Vendor Co-ordination

· VC / Conference room support



KEY DUTIES/RESPONSIBILITIES:



Provide technical support as point of contact for IT for the site.
End-user desktop, laptops, office IT with smart hand support for network and servers.
Installation support for various software on end user systems and servers when required
New users onboarding preparing IT assets and tools.
Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
Executive / VIP support.
Coordination and remote hand support to backend team for Network & server smart hand support.
IP phone, Video conference support, Level 1 Multifunction Printers support.
Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
Supporting midrange servers.
Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
Handing tickets on ServiceNow or similar ticketing system.
Troubleshooting VPN.
Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
Troubleshooting MS Windows 10.
Troubleshooting MS Office 365 issues for end-users.
Office IT Asset Management.
Coordinate external vendors when engaged for support.
Work independently and coordinate inhouse IT projects.
Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
Should be leading the project support team
Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination


DESIRED SKILLS & EXPERIENCE

4+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
Knowledge & experience with ServiceNow or similar ticketing system.
Understanding of Active Directory.
Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
Self-disciplined and highly motivated.
Good decision-making skills
Should be able to prioritise workload based on SLA’s and user impact.