Lead Marketing Operation Specialists (MOS) Benelux

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

We are currently recruiting for a Lead Marketing Operation Specialists (MOS) Benelux. The Lead MOS leads the Marketing Operation Specialists team, who are responsible for the program and project management of the Janssen-Cilag Benelux marketing & medical communication strategy for (an) allocated (sub) therapeutic area(s) in close collaboration with the material owners (Medical, Sales and Marketing (MSM)).

Core Responsibilities:

People leadership:

• Train, coach and develop direct reports
• Build and develop one harmonized Benelux team of professionals

• Define clear objectives for direct reports to deliver TA related asset execution
• Review performance of direct reports and coach them to continually improve their performance in their key competence areas (project management, process expertise, mastering complexity, accountability, networking, partnering)
• Lead effective forecast & succession planning for the team
• Ensure Credo values are demonstrated in the day-to-day interactions

Internal & external stakeholder focus & management

• Role model in stakeholder focus and management
• Build a strong internal & external stakeholder network in order to collaborate constructively and manage expectations:
• Take proactive actions to ensure that the MOS function is a valued partner of the marketing, sales and medical teams through effective and impactful communication and participation in management meetings
• Manage the portfolio of suppliers that are involved in omnichannel asset creation (creative agencies, print management, direct mail handling, …)
• Connect regularly with the internal teams responsible for omnichannel updates (BI, IT, Digital) to align on roll-out of new processes in terms of omnichannel campaign creation and impact on MOS Team & agencies.

• Take proactive actions to ensure that the MOS function is a valued partner of the marketing, sales and medical teams through effective and impactful communication and participation in management meetings

Marketing communication, procedures & processes

• Monitors the uptake of omnichannel and project management capabilities
• Secures that the team continuously improves standards in terms of highest quality, speed to market and cost containment translated into service level agreements.
• Secures the highest standards in capabilities and secures that these comply to the latest standards in technology, user experience, legal and compliance trends.
• Shape the operational translation of the marketing communication-strategy for (an) allocated (sub) therapeutic area(s) in a close collaboration with the material owners within Medical, Sales and Marketing (MSM), based upon tactical planning

• Continuously update knowledge of all internal quality and compliance procedures and processes conforming to developing Products, Services & Solutions and materials/asset development for marketing, medical, regulatory, patient & corporate

• Responsible for enabling reports in analysing and monitoring of KPI’s (Strong analytical & monitoring skills needed)

General:

• A minimum of a bachelor’s degree is required, preferable a higher/university degree in (commercial) economics, engineering or information technology
• Experienced (digital) marketeer, who has in-depth knowledge and experience of how to develop off- and online assets for our omnichannel campaigns

• Fluent in English and Dutch
• Must exhibit behaviours aligned to the J&J Global Leadership Profile including but not limited to integrity credo based actions, collaboration and teamwork, sense of urgency, results driven and people development
• This position is an office-based function and needs presence on both locations in Belgium and the Netherlands

Specific:

• Experience (1-3 years) in people management and leadership skills including training & coaching of direct reports
• Strong internal leadership capabilities on relevant levels of the organisation (informal lead)
• Experience (1-3 years) in leading external suppliers and interact with them as partners.
• Understand the health care system, structure, market dynamics and customer requirements (both B2B & B2C).
• Adaptability, self-organizing and developing in new role
• Result driven
• Experience in data driven performance management
• Proven track record in project management & implementation