Regional Product Expert

☞ TOMRA

전망: 125

갱신일: 16-11-2025

위치: Mechelen Antwerp

범주: 첨단 기술

산업: Mechanical or Industrial Engineering

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

We are seeking a Regional Product Expert to join our team based in our office in Leuven as a go-to expert for all internal and external technical enquiries related to assigned platforms. This role requires strong customer engagement, an understanding of diverse challenges, and the delivery of innovative solutions across regions and cultures.

Role & Responsibilities

  • Act as the primary technical liaison between customers and our internal departments: service, sales, and global solutions.
  • Provide technical support and solutions to our service organisation.
  • Assist in offer clarifications, spare parts needs, and service time estimations.
  • Deliver technical support, remote service and phone consultations for both customers and internal field service engineers.
  • Conduct technical training sessions and help develop training materials and documentation.
  • Manage customer escalations, ensuring structured resolution of issues
  • Support new product integration, ensuring field services engineers are prepared for product launches.
  • Oversee and organise the timely resolution of support cases.
  • Promote a safety-first culture within the team, company, and customer sites.
  • Allocate time as follows: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.
Qualifications

About You:

  • Bachelor’s degree in Electrical or Electro-Mechanical Engineering.
  • 3-5 years of relevant experience.
  • Effective team player with leadership skills.
  • Strong organisational abilities, with capacity for delegation tasks and clear direction.
  • Excellent technical problem-solving and troubleshooting skills.
  • Strong communication and facilitation skills, capable of presenting complex technical information clearly.
  • Ability to understand and relate to customers perspectives across different cultures and regions.
Additional Information

How to apply

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.
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마감 시간: 31-12-2025

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