Service Desk Lead

☞ L&G Recruitment

전망: 110

갱신일: 26-11-2025

위치: Mechelen Antwerp

범주: 다른

산업:

직업 종류: Full-time

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작업 내용

Roles and responsibilities -

1st line support to all Telenet Employees and consultants. - Create and follow up tickets in ITSM. - Troubleshoot from distance or onsite at the physical walk-in desk. - Manage communication towards 3rd party vendors for support and RMA. - Retail support: remotely manage all Telenet and Base stores all over Belgium. - Stage and destage computers. - Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot) - Database management. (SCCM, AD, Keepass, In-house DB, ..) - Manage new demands sent through TIPOS for new employees - Basic Microsoft Exchange support, support on terminal servers and VM’s - Connectivity: configuration on devices, working together with the network team. - Documentation: new procedures & updating existing ones. - Staging, configuration, and testing of end-user devices - Request fulfillment - Starter and leaver process follow up - LAN/WLAN Support Languages: Dutch: Fluent French & English: should be able to communicate

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마감 시간: 10-01-2026

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