Service Team Leader

작업 내용

At KONE, we are invested in the success of our customers and our peers, working together to deliver smart and sustainable cities. Millions of people use elevators, escalators and access systems every day – every week, KONE moves the equivalent of the entire population of the world. We are committed to making people’s journeys safe, convenient and reliable...no small task!

Making cities better places to live requires talent, innovation, and great teamwork. At KONE, our values are at the heart of our inclusive culture and drive how we work with each other and our customers to deliver success.

KONE has an exciting opportunity for a Maintenance Team Leader,responsible for building long-term professional relations with existing customers and managing a team of technicians. You will be at the core of our activities and manage the activities within your geographical sector.

At KONE, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual that would leverage working in a culture that fosters innovation and empowers individuals to make a difference.

Key activities:

• Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
• Communicate to customers that promises have been delivered
• Ensure that customers’ queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis
• You are accountable for the sales leads volume, quality, and further processing of sales leads
• Ensure high quality of service through presence in the field, regular field audits and promoting safety and quality culture
• Develop the competences, motivation and overall performance of the technicians
• Ensure that the processes and maintenance methods are followed
• Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)
• Accountable for determining and checking technicians’ performance objectives

Who are you

• You hold a Bachelor’s or Masters’ Degree in Electro mechanics, Construction, Civil- or Industrial Engineering.
• You are fluent in French and English and have a working knowledge of Dutch.
• You are legally entitled to work in Belgium + have a valid driver’s license
• You have commercial feeling and interests

What’s in it for you

You will be joining a team of professionals who thrive to drive our field activities and share best practices. You will work for a global company with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, phone, …)

If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!