Teamlead Customer Service Benelux

☞ Unilin Group

전망: 165

갱신일: 16-11-2025

위치: Waregem West Flanders

범주: 컨설팅 / 고객 서비스 IT-소프트웨어

산업: Design Design Services

수평: Associate

직업 종류: Full-time

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작업 내용

Jobomschrijving

Unilin Group is a global reference for interior design and building. We engineer, manufacture and market laminate flooring, luxury vinyl tiles, sheet vinyl, engineered parquet, carpet tiles, broadloom carpet, raw and decorative panels, industrial floors, wall and roof systems and insulation boards. We employ 7.500 people at 105 locationsall over the globe, 30 of which are production sites. Together we achieved a turnover of € 2.21 billionin 2020.

Our customers and partners know us as Unilin, IVC or Godfrey Hirst, or through one of our brands such as Quick-Step, Moduleo, Utherm, Pergo, Evola,, Xtratherm or ClicWall. Investing in our passionate people, innovative brands and sustainable technology comes natural to us.

Unilin Group is proudly part of Mohawk Industries, the world’s largest flooring company with a turnover of $ 10 billion and 41.600 employees.

For IVC we are looking for a Teamlead Customer Service for the BeNeLux market:

Function

The team lead customer service supports the company’s customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing procedures to enhance productivity and performance.
  • Acts as teamlead for the customer service team of the geo.
  • Resolves escalated issues and/or unique or complex requests from customers, sales order related.
  • Is authorized to approve special adjustments or exceptions for a customer, sales order related.
  • Solves supply versus demand issues together with production planning and prioritizes demand in case of longer lead times.
  • Oversees day-to-day operation and ensures that correct procedures are followed.
  • Identifies system improvements to enhance the team’s efficiency (raise automation & avoid rework to improve leadtimes)
  • Motivates team members, coaches and guides less experienced team members.
  • Creates an inspiring team environment with an open communication culture, encourages creativity and risk-taking.
  • Delegates tasks, sets deadlines for the customer service team and monitors team and individual performance.
  • Discover training needs and provide coaching for the sales assistants in the team.
  • Listen to team members’ feedback and resolve any issues or conflicts.
Profile
  • 5 years of related experience.
  • Profound knowledge of customer business flows.
  • In depth knowledge of back-office applications (such as MS Office, MS Outlook, SAP).
  • Precision, efficiency and flexibility.
  • Ownership, integrity and professionalism.
  • Organizational and people management skills.
  • Motivated and dedicated.
  • Hands-on and pro-active mentality.
  • Ability to work in stressful circumstances.
  • Excellent interpersonal and communication skills.
  • Commitment to company values.
Aanbod

Unilin Group is a fast-growing, profitable and bustling group that is active internationally. Innovation is our driving force. Investing in people, technology and sustainable entrepreneurship is characteristic of our culture.

Unilin Group thrives thanks to a team of colleagues that pride themselves on professionalism and entrepreneurship.

In exchange for your expertise, creativity and dynamism, Unilin Group offers an attractive salary supplemented with fringe benefits, career opportunities, challenges abroad and a wide range of training options.

Of neem contact op met Ulrike Deketele

+3256675298

ulrike.deketele@unilin.com

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마감 시간: 31-12-2025

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