Process Expert

☞ AMA Associates

View: 175

Update day: 16-11-2025

Location: Saint-Gilles Brussels Capital

Category: Mechanical / Technical Maintenance

Industry:

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Job content

Context :
Excellent service is an asset that our client wants to play in a highly competitive market environment. Within E2E tools, they strive to meet their customers’ expectations by identifying pain points in their processes and implementing customized solutions.
They work on shorter term optimizations, as well as on more long-term supporting applications and process improvements.
They’re looking for an experienced process expert for the teams in the department End-to-End.
Customer Journey for Prof Market within Customer Operations, Product Launch domain.
The process expert focuses on the implementation of short-term structural improvements.
She/He builds a framework for an application that supports agents in handling customer requests and takes first steps towards implementation.

Mission :

  • As a process expert you are responsible for identifying & implementing opportunities to improve the customer experience and internal efficiency in the administrative servicing domain.
  • Starting from specific pain points you identify improvement opportunities (both for the customers and for our operational services).
  • You organize workshops to gain a better understanding of the problem, analyze potential solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
  • For each initiative you make a business case and you defend your idea towards management.
  • You discuss your idea with operational teams and you involve them during the entire implementation phase.
  • On a regular basis you give a status update to management.
  • You are looking for synergies and best practices with other teams within our organisation (e.g. Technical support domain, Administrative servicing prof market,...)

Technical skills :

  • You are fascinated by digital solutions and are always looking to improve customer satisfaction and internal efficiency.
  • You can think both conceptually and very concretely.
  • You have good knowledge of Microsoft office : Excel, PowerPoint, Visio.
  • You have good knowledge of MicroStrategy or similar reporting tools.

Language requirements :

  • English (Fluent)
  • French (Fluent) or Dutch (Fluent)

Soft skills :

  • You are diplomatic, communicative and you can build bridges where needed.
  • You can communicate complex subjects in a simple and clear way.
  • You can prioritize, structure and distinguish the core of side issues.
  • You are result-oriented, analytical, structured and proactive.
  • You spontaneously propose new initiatives and substantiate them with detailed arguments.
  • You are a team player, both transversely and within your own department.

Job Type: Full-time

Schedule:

  • Day shift
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Deadline: 31-12-2025

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