AAS-C001636 - Through-Life Supp Engineer (NS), Mons - THU 29th July

Conteúdo do emprego

• Under the supervision of the Deployable SATCOM Service Delivery Manager, but largely under own initiative, the incumbent will perform duties as the Deployable SATCOM Engineer responsible for Life-cycle maintenance activities..
• The incumbent will serve as the primary Level 3 support engineer representing NSII SATCOM for all NSII SATCOM transmission services (HF, DLOS, TACSAT, SHF SATCOM, ASNMC and EMS, etc.) to the Deployable CIS (DCIS) group and NATO CIS Group (NCISG) in support of the Service Level Agreement (SLA).
• The incumbent shall coordinate with external contractors and the CSSC on all maintenance related scheduling and de-confliction issues.
• Developing and maintaining Service Delivery (preventive maintenance) and project upgrade schedules
• Developing and maintaining DCIS Service Configuration Management Plans (CMP).
• Implementing the Obor Digital Zeus software; developing the Product Baseline database and coordinating upgrade and software support activities.
• Attending meetings to discuss support to external maintenance elements.
• Attend customer meetings to discuss service delivery, coordinate project and maintenance schedule and provide timely updates.
• Provide feedback and participate in solutions development to support Quality Improvement processes.
• Coordinate service transition from project to operations.
• Coordinate testing, evaluation and acceptance of project deliverables.
• Coordinate security accreditation testing and evaluation to insure readiness.
• Coordinate with DCIS IKM in the organization of NSII information and knowledge contributions.
• Coordinate Change Management activities and documentation(Tech-notes, training, diagrams, etc.)
• Manage allocation and tracking of spares for external maintenance activities.
• Serve as primary point of contact within NSII for all NSII Transmission Service ITSM-related activities to include service group development, triage for incident trouble tickets and service/change requests (authorized service interruptions, configuration changes, etc.); assignment of tickets to appropriate resolution group, tracking ticket closure performance and tracking SLA compliance.

• Required Security Clearance NATO Secret
• A University Degree in Electrical and/or Electronics Engineering, Telecommunications,
• or a related discipline with 4 years post related experience;
• or a Higher Secondary education and completed advanced vocational / military training in that discipline leading to a professional qualification or professional accreditation (military rank, position and experience applies) with 5 years post related and 2 years function related experience.
• It isessentialthat the incumbent have sound experience in
• Managing through-life support(spares provisioning, maintenance scheduling, training development, outage coordination) for complex transportable SHF satellite communications systems to include RF chains, management and control software, network subsystems, environmental controls and power generation and distribution subsystems; Deployable Line of Site (DLOS) wireless communications(VHF, NATO IV band); Tactical Satellite Communications (UHF); Beyond Line of Site (BLOS) radio communications equipment (HF).
• Experience developing workflows, asset types, preventive maintenance activities, import-export of databases using the Obor Digital Zeus Asset Management Suite.
• Service Delivery level knowledge of Satellite Communications Modems with TRANSEC; Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches;
• Candidate shall have experience in area of defense software and hardware systems life support and management.
• Thorough knowledge of English, both written and spoken
• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills with appropriate level of maturity in a customer facing role.
• The ability to read, analyze and comment on developmental documents.
• The ability to write related SOPs and maintenance support documents.
• Experience in applying information technologies in industry, government and/or defense organizations.