Account Executive FR/EN (Customer Success)

Optimy is a world-class digital solution that helps around 300 clients in over 30 countries optimize their CSR, Grants and Sponsoring activities.

With a scale-up mindset and a drive for results, we all work towards one common objective: Making an impact on the world of philanthropy through Tech!

Our client portfolio includes Audi, L’Oréal, Michelin France, TUI, Petrobras and many others.

Our dynamic and international team is the keystone of our success. Optimy headcount has been growing by 33% in 2021, and despite the context we all know, revenue has grown by 22%!

You’re looking to be part of a team where your ideas are valued and you see the direct impact of your work? You love challenges and you have a “go-getter” attitude?

You want to be part of one of the fastest growing SaaS companies in Europe that helps corporations to have a positive impact on society? Then we want to meet you!

Your Mission

Dive into the world of charities and sponsorship and help companies to work in a more efficient way to have a bigger positive impact on society.

• Provide support to customers from different countries and manage multiple projects concurrently
• Become an expert in the Optimy tool, its adoption and implementation, including its challenges and processes
• Facilitate the development of functional/technical specifications to meet customer’s requirements during the implementation
• Be a friendly professional advisor, and know when to suggest best practices, how to defuse problems and always address our customers’ issues in a timely manner
• Advocate extended usage, by explaining the value of new features and services to existing customers

Your Profile

• You already have 2 years of experience in a similar position (Account management, Customer support, Business development)
• You are fluent in Frenchand English
• You are able to work independently and have the drive to cultivate business relationships over the phone and by email
• You have a natural inclination to resolve customer problems and help them be highly successful
• You have a proven track record of consistently meeting and exceeding revenue goals in previous roles
• Ability to handle high-pressure situations and high-volume of work with a positive attitude
• Experience in SaaS environment is a plus
• You have an EU citizenship or a valid Belgian work permit

Our ideal future colleague will have an “Optimy’s plus”

• You are a highly motivated candidate and a team player who wants to contribute to the success of Optimy
• You want to work in a fast-paced environment where you can see a direct impact of your work !
• You are passionate and looking to work with equally-driven people!
• You are independent, adventurous and a go-getter with a start-up mentality
• You are positive, enthusiastic, sociable and smiling

The Offer :

The fundamentals

• A permanent contract with an evolutive fix wage
• An end year bonus based on the company’s annual performance
• Monthly net fees
• Meal vouchers
• Annual echo-checks
• Transports reimbursed/ or km by car
• Hospitalization insurance (DKV)
• Working materials such as a computer

We focus on you

• A key function in a dynamic, young, Belgian scale up, active in the social impact industry
• Even after COVID will maintain a Hybrid working policy!
• Growth potential along with 38 training hours per year with full access to a leading learning platform
• 16 volunteering hours per year to focus on your social goals and values
• Fresh fruits in the office - we deliver a bucket of fresh fruits every week!
• Fresh quality coffee - we are proud of the quality of our coffee, you can smell the coffee beans straight from the entrance!
• Green plants - we take very good care of our diverse office flora and you can always join our team of office gardeners!

An inspiring environment

• A flexible and international work environment spreads throughout our three offices based in Brussels, Toronto and Manilla (cumulatively, we speak 17 languages!)
• A friendly atmosphere where transparency and inclusiveness is valued
• Friday Demos - once per month we all meet in an open space Google Meet environment to connect with our peers from both offices: Canada and Belgium. We get to know our newcomers, present our achievements, share updates and challenges, and get to know each other while having some fun
• Team-building events - twice per year we have our Team-Building events: one in summer (July) and one in winter (Christmas). It’s always a surprise and it’s always lots of fun and adventure!
• We organize regular meet-ups to share information amongst the team members (ie. demonstration of a new feature, presentation of a customer story, etc.)