Business Analyst

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Business Analyst to join our UniQue team in Mons, Belgium.

What will you be doing in this role?

• Investigate problems in IT support (processes and services) and assist during the implementation of agreed remedies and preventative measures
• Contribute to converting problems into solutions or new opportunities / initiatives
• Perform operational processes analysis
• Analyze, advise on, and contribute to implement processes, strategies, and functions
• Collect and analyze information and present findings on issues, carrying out or coordinating research as required and preparing reports
• Collect data, process, and perform statistical analyses on large Service Management Toolsets (such as BMC Remedy)
• Analyze, model, and interpret data that will drive continual service improvement in ITSM
• Interpret data to transform it into valuable business insights that are used to improve business operations and foster data-driven decision-making
• Diagnose the underlying drivers of performance gaps in the IT Service Management toolsets
• Identify improvements by leveraging automation and innovative approaches
• Contribute to the dentification of appropriate priorities against the ongoing activities and tasks being performed
• Contribute to continual service improvement through the effective use of metrics in support of critical success factors and key performance indicators used to manage service delivery
• Consult stakeholders (individually or by means of facilitating group sessions such as Joint Application Development (JAD) to identify comprehensive business requirements
• Document business requirements for all stakeholders
• Translate the business requirements into System/Functional requirements

Requirements

What will you be bringing to the team?

• Possess a minimum high school diploma
• Have at least 3 years of relevant professional experience
• Experience in data analysis utilizing Business Intelligence and Data Management
• Familiarity with the use of Service Reporting / Presentation of Technical data to different audience types
• Knowledge of ITIL Service Management - primarily Incident Management / Service Level Management
• Expertise in Process Definition and Documentation, business analyst processes
• Competence in customer facing activities such as Service Reviews, Customer CABs, Project Boards
• Skilled in CSI process and the process improvement methodologies such as the Deming Cycle
• Able to collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management and their issues is considered an advantage
• Experience building compelling knowledge service and reporting capabilities is considered an advantage
• Prior experience of working in an international environment comprising both military and civilian personnel is considered an advantage
• Proficiency in English language at a minimum B2 level

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.