Complaints specialist

☞ DPS Group Global

Ver: 145

Dia de atualização: 06-12-2025

Localização: Puurs Antwerp

Categoria: Segurança de qualidade / Controle de qualidade

Indústria: Pharmaceutical Manufacturing

Posição: Entry level

Tipo de empregos: Contract

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Conteúdo do emprego

DPS

DPS Group is a global engineering, consulting, and project management company, serving high-tech industries around the world. DPS delivers services for clients across the complete engineering and construction value chain including feasibility studies, concepts, consulting, architecture, engineering, procurement, construction management, commissioning, qualification and validation, as well as client-side technical services.

Scope of work:

  • This project is accountable to ensure, together with the complaint analyst, a qualitative treatment of complaints about a product group.Carrying out, documenting and reviewing the complaints, including evaluating the possible impact on the patients and providing an answer to the hospital / care provider / patient.
  • Guaranteeing the correct balance statement by investigation level per type of complaint. It is important to be able to differentiate between product-related complaints that are specific to the product and process-related complaints, which can be caused during our production process and thereby rationalize the appropriate level of research.
  • Monitoring and follow-up of the trending of complaints on a daily, monthly, quarterly and annual basis. By using the necessary statistical tools and mapping the complaint ratio. Based on this, an evaluation is made of the need to start up additional actions with the intention of reducing the complaint ratio.
  • In the case of process-related complaints, act as a facilitator between the involved departments, work with experts from production, product support and other departments and lead the cross-departmental meetings on this and guarantee that the investigation is conclusive.
  • Ensure notification to higher management regarding significant quality issues and complaints and corrective & preventive actions taken.
  • Ensure complaint management in a timely manner and in accordance with PQS, GMP and relevant medical device and combination products requirements.
  • Respect the PGS vision, mission, values and leadership behaviors in order to realize the PGS objectives related to quality, GMP, customer satisfaction, right first time.

    • Ervaring:

    This project requires a master degree in the pharmaceutical and/or biological manufacturing or scientific field.

    Following, although not limiting, educations are acceptable: Bio Engineer, Pharmacist, Master in Biology, Biochemistry, Biotechnology, Engineering, …

    No experience needed but preferred two or more years of relevant experience in pharmaceutical, GMP environment or combination product or medical device industry.

    • Strong written communication skills: for technical reports
    • Analytical skills (data analysis)
    • Persuasiveness: you can bring different parties together to arrive at the best possible solution
    • Good time management and prioritizations skills
    • Team player
    • Proven problem solving abilities
    • Talen (Languages): fluent in Dutch and English
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    Data limite: 20-01-2026

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