Customer Service Coordinator

☞ VDAB

Ver: 135

Dia de atualização: 16-11-2025

Localização: Mechelen Antwerp

Categoria: Consultoria / Atendimento ao Cliente IT - Software

Indústria: IT Services IT Consulting Software development Financial Services

Posição: Entry level

Tipo de empregos: Full-time

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Conteúdo do emprego

VDAB publiceert deze vacature in opdracht van een bedrijf. Om de vacature volledig te bekijken, klik je op ’Solliciteren’.
We delen je LinkedIn-profiel niet met het bedrijf dat aanwerft.

Functieomschrijving

Your role in the future Metsä
  • To provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them
  • To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
  • To keep all customer records and documents orderly filed and stored ensuring easy access and traceability
  • To maintain customer master data, customer profiles and other customer information
  • To take all actions to ensure that customer promises and agreements are kept
  • To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits
  • To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management
  • To provide sales support as appropriate
  • To gather information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts
Profiel

What are we looking for?
  • Fluent English (native - professional level) and speaking and writing level. Any other language skills, e.g. Dutch, French, Spanish, Italian would be an asset
  • Experience in Customer Service roles
  • Excellent verbal (“smile on the phone”) and written (mainly e-mail) communication skills
  • Good document administration and organization skills
  • Ability to remain calm and to think clearly and creatively and to prioritize actions in unexpected situations
  • Tolerance to cope with stress and pressure
  • Personality to anticipate, to use own initiative and to be proactive
  • Knowledge of SAP to be considered an advantage
  • Earlier experience in customer service preferable
Jobgerelateerde competenties
  • Bestellingen registreren Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...) De klant of de verkoper erover inlichten
  • De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
  • Kostenramingen opstellen Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
  • De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
  • Telefonische oproepen ontvangen Klanten informeren (opvolging van de bestelling, informatie, ...)
  • Klanten of leveranciers opvolgen Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
Persoonsgebonden competenties
  • Zin voor nauwkeurigheid hebben
  • Samenwerken als hecht team
  • Contactvaardig zijn
  • Commercieel zijn
  • Regels en afspraken nakomen
  • Klantgerichtheid
  • Omgaan met stress
Aanbod

Lunch vouchers, hospital insurance, group insurance
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Data limite: 31-12-2025

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