Customer Success Manager (CSM)

☞ SPACEWELL | A Nemetschek Company

Ver: 108

Dia de atualização: 22-11-2025

Localização: Antwerp City Antwerp

Categoria: Outro

Indústria: IT Services IT Consulting

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

We’re Hiring: Customer Success Manager (CSM)

Wilrijk (Antwerp), Belgium (Hybrid – 2 days/week on-site)

At Spacewell, we’re revolutionizing smart building management with cutting-edge SaaS solutions. To support our continued growth, we’re looking for a Customer Success Manager (CSM) to join our dynamic team in Wilrijk. Do you have a technical background, B2B SaaS experience, and a proven track record in Customer Success? This opportunity is for you!

Your Mission

As a Customer Success Manager, your mission is to drive customer satisfaction, retention, and expansion across a designated portfolio of B2B clients. You’ll be the trusted advisor, the technical expert, and the customer advocate, ensuring your clients thrive on the Spacewell platform.

You’ll work closely with cross-functional teams to deliver exceptional service, execute our customer success strategy, and help shape the future of our products by being the voice of the customer.

Key Responsibilities

  • Customer Onboarding: Deliver smooth onboarding experiences, identifying training or service needs to maximize first-time customer success.
  • Account Management: Build lasting relationships with key accounts, understanding business goals and aligning our solutions accordingly.
  • Product Expertise: Master the Spacewell SaaS platform to provide expert support, demos, and guidance.
  • Customer Advocacy: Promote successful customer stories through case studies, testimonials, and references.
  • Retention & Growth: Identify churn risks early and implement proactive strategies to improve satisfaction and retention.
  • Feedback Loop: Collect, analyse, and communicate customer feedback to product and marketing teams.
  • Usage Analytics: Monitor usage data to uncover upsell/cross-sell opportunities in collaboration with the sales team.
  • Performance Reporting: Track and report on customer health, success KPIs, and overall account status.

What We’re Looking For

  • Experience: 3+ years in Customer Success roles, ideally in SaaS B2B companies.
  • Technical Background: Ability to understand technical products and explain complex topics clearly.
  • Customer-Centric Mindset: A passion for delivering value and building relationships that last.
  • Analytical Thinking: Data-driven approach to problem-solving and decision-making.
  • Excellent Communicator: Skilled in stakeholder management and internal collaboration across sales, product, support, and engineering teams.
  • Adaptable: Comfortable working in a fast-changing, scale-up environment.
  • Team Player: Collaborative spirit with the autonomy to manage your own customer portfolio.

Success Metrics

  • Net Retention Rate (NRR)
  • Churn & Expansion Rates
  • Customer Health Score
  • Engagement & Satisfaction Levels

What We Offer

  • A competitive salary with a bonus structure
  • A full benefits package, including:
    • Company car
  • Meal & eco vouchers
  • Insurance coverage
  • Expense reimbursement
  • Hybrid work model – 2 days/week at our Wilrijk office, with flexible hours
  • 32 vacation days to recharge and unwind
  • The opportunity to work in a fast-paced, international tech company
  • A supportive, informal team culture that values collaboration and celebrates success
Apply now!

Please note: due to summer holidays, we kindly ask that applications be submitted by July 17 or again starting from August 12. Thank you for your understanding!”
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Data limite: 06-01-2026

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