Director, Account Management, Russia and Baltics

Conteúdo do emprego

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Account Management, Russia and Baltics

Director, Account Management Russia and Baltics, MCDS

Mastercard Direct Services (MCDS) is a dynamic Pan European B2B sales unit centrally located in Waterloo, Belgium, reporting into the European Market Development Group Executive. The MCDS team model is fast growth, delivered through efficient and effective remote account development and management. We operate in 35 European markets, focusing on medium / small and remote customers and prospects, both as account managers and business developers. We work closely with the Division and Country presidents, Account Management, Product, Business and Acceptance Development, and other functions

Role – Account Manager for Russian and Baltic Customers, Mastercard Direct Services Europe

The Position Will Be Responsible For

• Day to day account management activities.
• Implementing tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the negotiations with the clients.
• Contributing towards business opportunities that increase volume, volume share and revenue..
• Implementing customer solutions that improve revenue generation and enhance mutual profitability.
• Developing strong internal relationships within Mastercard to enable Customers to achieve their business goals and differentiate Mastercard from the competitors.
• Understanding customer business strategies and deliver against sales targets for Mastercard products/services.
• Managing complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customized solutions to the customer, their shareholders and Mastercard.
• Leveraging all Mastercard marketing properties and product management resource to deliver exceptional customer value.
• Supporting administrative and operational issues related to MCDS Key Accounts.
• In partnership with Management, contributing to developing business plans and taking responsibility for implementation.
  
  

Competencies And Skills

• Business experience in the financial and/or operational areas, preferably in the payment industry.
• Ability to network successfully within a complex organization and matrix manage initiatives with multiple stakeholders. Detailed understanding of P&Ls associated with the cards business.
• A level of business acumen and thought leadership that delivers Customer focused, solutions oriented results.
• Strong negotiation skills.
• Operating with a sense of urgency.
• Strong analytical skills.
• Ability to manage multiple priorities and initiatives exercising sound judgment and flexibility.
• Strong Interpersonal skills. Ability to work cross functionally and across levels in a matrix organization.
• Planning and organizing skills. Proven project management and communication skills, both verbal and written.
• Proven initiative and creativity
• Bachelor Degree
  
  

Fluent knowledge (both written and spoken) of English and Russian. Latvian, Lithuanian, Estonian is a plus.

Location: Waterloo, Belgium

Some degree of travel anticipated

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.