Freelance Business Process Analyst Hasselt Hybrid

MyNextCompany

Ver: 220

Dia de atualização: 04-11-2025

Localização: Hasselt Limburg

Categoria: IT - Software

Indústria: Oil Gas

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

Freelance Business Process Analyst B2B- 6-month renewable contract to start in June- Hasselt / Hybrid

Min 3 days on site in Hasselt, occasionally Brussels/Liege might be required.

Joining the Customer operations B2B, you will

  • Inventorize all B2B processes within customer operations (offering, contracting, service, billing and dunning).
  • Document missing processes (flows and descriptions) and incorporate it in our process inventory.
  • Define and measure KPI’s for all our processes.
  • Set up of a quality system aiming to improve processes efficiency and agents performance.
  • Identify and implement process improvements to increase efficiency and quality
  • Collaborate with several departments and team to guarantee process adherence.
  • Report on opportunities and risks for the future

Experience:

Minimum 3 years as a business process analyst, experienced with process analysis & design, and reporting

  • ability to create process flows and descriptions based on documentation standards.
  • Ability to understand, explain and improve data quality, targets and performance
  • Able to define KPI’s, create short term reporting solution and define requirements for structural solutions
  • Excellent communication and presentation skills
  • Dutch + English, French is an asset
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Data limite: 19-12-2025

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