Posição: Entry level

Tipo de empregos: Full-time

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Conteúdo do emprego

Project
  • The Multi-Channel Digital Analyst/Manager will monitor and analyze the digital channel. Execute the digital transformation initiatives impacting the Retail processes.
  • His/her main responsibilities cover the digital transformation and the business improvements of the operational departments within Retail with a focus on creating
value and improving the digital customer experience.
  • He/she will provide strategic digital orientation to create a coherent digital customer experience across all operational departments within Retail (CXC, Billing &
Collections, Energy Services,...) acts as a coach towards the other team/squad members ensuring quality, continuity and operational excellence.
  • He/She will work in the (W)e-Care squad and related scrums
Profiel
  • Quick learner
  • Analytic
  • Methodical
  • Client oriented
  • Open minded
  • Strong communication and convincing
  • Strong Digital Affinity
  • Hands-on mentality
As the Digital SPOC within the operational teams of Retail he must be able to talk, guide and convince other teams/stakeholder in order tocarry out the improvements/changes.Client oriented Strong ability to work in an operational environment with a strong focus on customer centricityStrong Digital Affinity being able to design, map-out and integrate digital strategic solutions, with the best User Experience (UX) and with the standards on theweb. (hands-on mentality)
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Data limite: 24-12-2025

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