Helpdesk

☞ Brayton Global

Ver: 130

Dia de atualização: 16-11-2025

Localização: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação

Indústria:

Tipo de empregos: Freelance

Loading ...

Conteúdo do emprego

Making an initial assessment of incidents, attempting to resolve
Recording and tracking incident and problem information in a ticketing system
Monitoring progress of incident resolution relative to the appropriate SLA
Managing the incident life-cycle, including closure and verification
Participate in reconfiguration and installation of PC environment
Follows standard service desk procedures & processes
Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources

Profile

Experience in a similar job is a plus
Excellent knowledge of all round IT (Office, hardware, Windows, ...)
Experience with ticketing systems (HP Service Manager Client...) is a plus
Knowledge of/or experience in ITIL environment is big advantage
Fluent English and French
Capable of working in an international and multicultural environment
Team player and strong communication skills
Loading ...
Loading ...

Data limite: 31-12-2025

Clique para aplicar para o candidato livre

Aplicar

Reportar emprego
Loading ...

EMPREGOS SEMELHANTES

Loading ...
Loading ...