L2 Service desk

☞ Ampstek

Ver: 125

Dia de atualização: 12-11-2025

Localização: Mechelen Antwerp

Categoria: IT - Software

Indústria: IT Services IT Consulting

Posição: Entry level

Tipo de empregos: Full-time

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Conteúdo do emprego

What are you going to do?

You are responsible for solving technical malfunctions of the Client’s IT users

You will have a leading role in determining the cause and determining the steps that lead to the solution.

In addition to communicating and managing internal or external IT resources, you also have direct contact with the customer. It is important that you can also translate your technical expertise into an understandable explanation and advice to the end-user.

More specifically, you will:

Ensure that the technical problem is resolved in a timely manner and / or that a suitable workaround of the problem is provided.

Be the director of the solution: You translate the malfunction into the cause and then into appropriate actions. You determine the sequence of work to be performed and you are responsible for its implementation.

Collaborate with colleagues (internal and external parties / service providers) to reach a quick solution.

Guarantee timely, comprehensible and informative feedback to 1st and, where necessary, 3rd line support

Feedback to the customer is also part of the assignment.

You are the technical support for 1st line Helpdesk agents who are solving questions or incidents.

What do we ask

• An ICT-related training at technical or higher education level

• At least 2 years of experience as a support agent

• You are analytically strong & solution-oriented

• Proven affinity with customer support

• Passion for IT technology, combined with the ability to communicate with end-users

• You are stress resistant and can flexibly anticipate peak times

Language skills:

- Mandatory Dutch, English (both spoken and written). French is an asset

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Data limite: 27-12-2025

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