Onboarding Manager

Conteúdo do emprego

We currently have a vacancy for an Onboarding Managerfluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar as well as creation of adoption dashboards and reports;
• Overseeing the adoption journey of several types of stakeholders;
• Resolving stakeholder complaints quickly and efficiently;
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
• Managing communications and defining strategies to increase results in line with defined adoption targets;
• Creating and enforcing plans that help meet the needs of stakeholders.

Requirements:

• University degree combined with minimum 11 years of professional experience;
• Knowledge of customer relationship management practices and tools;
• Knowledge in using tools to build stakeholder maps;
• Knowledge in using tools to build adoption dashboards and report;
• Knowledge in analysing customer segments, such as, experiencing a specific product problem;
• Experience in the use of Atlassian collaborative tools such as Confluence and Jira and Microsoft Office Tools (e.g. PowerPoint);
• Experience in (or familiarity with) the IT domain is considered an asset;
• Excellent command of the English language.

Benefits:

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (13232/10/2022).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy.

Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.