Senior Manager - Telenet Retail

Technology is evolving at lightning speed. At Telenet, we don’t just follow that pace; in all our enthusiasm, we drive it even faster. We keep pace with the changing expectations of our customers and our people. So, we not only help consumers to stay ahead, we also encourage you to seize opportunities. You will be part of an environment where we cherish your talents and respect all your edges - including the small ones. This allows you to be who you are or want to become. From wellbeing initiatives to telecommuting options: at Telenet, everyone is allowed to develop in their own way. This creates a dynamic that sets things in motion and enables us to get things done. For you, and for each other. So, we are ready for tomorrow. Whatever comes our way.

Working in the Customer Operations Telenet Tribe

As a Senior Manager for Internal Retail, you will be responsible for leading and inspiring a team of District Managers, Shop Managers, and Shop Representatives (~165FTE) across our Telenet retail locations (20 Telenet shops and 5 dual brand shops) in Flanders & Brussels. You will play a key role in driving sales, customer satisfaction, and operational excellence within the retail department.

You will be an integral part of the management team of the Customer Operations Telenet Tribe, reporting into the Tribe Lead. The mission of this tribe is to “empower businesses, freelancers, and residential customers in the digital world through human interactions”. And when we talk about human interactions, we always talk about both sales & service. We truly “go all the way for our customers” and your peers focus on contact center and digital assisted interactions (incl. social media), field- and telesales and of course interactions through our external retail partner network. Together we’re One team, with One voice to our customers.

Your tasks as our Senior Manager - Telenet Retail

As Senior Manager - Telenet Retail, you will be responsible for:

• Providing visionary leadership and direction to a team of District Managers and indirectly to Shop Managers and Shop Representatives.
• Monitoring, evaluating, and improving the performance of district and shop managers through regular coaching, feedback, and performance reviews.
• Ensuring a consistent and exceptional customer experience across all retail stores by developing and implementing new sales and service strategies.
• Providing insights and recommendations for improvement to the broader organization, based on the generated and analyzed reporting on sales performance, customer feedback, and key performance indicators.
• Setting the monthly sales targets, in line with commercial plans
• Deliver on KPI’s in the areas of customer satisfaction (e.g., tNPS), commercial results (e.g., sales, cross- and upsell), employee engagement and budget (e.g., expenses, staffing costs, resource allocation, co-advertising).
• Co-developing the internal & external Telenet Retail strategy.
• Collaborating with other departments and tribes, such as commercial, product, journey and people tribes, back-offices, finance, supply chain and data & insights, to align on strategies and achieve common goals.

What we have to offer

You will join a company that invests in you and adapts your working environment to your needs. What else do we have in store for you?

• You are given every opportunity for further development. We stimulate your personal growth with internal mobility opportunities and extensive learning possibilities, but also give you the chance to press the pause button after a while or take a completely different direction.
• A varied job in which you achieve tangible results and make your mark.
• A competitive gross monthly salary that we complement with numerous fringe benefits (bonus system, meal vouchers, mobile phone, company car, hospitalization insurance, telephone subscription, discounts on Telenet products, hybrid working, ...).
The fine company of colleagues who are as driven as you are. You will be part of a team operating in a very challenging and rapidly changing environment.
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Our ideal Senior Manager - Telenet Retail

• Proven experience in business management, by preference within retail or telecom industry.
• Ability to adapt to a fast-paced, dynamic and changing environment.
• Strong leadership skills with a track record of successfully managing and developing diverse teams.
• Excellent communication and interpersonal skills.
• Results-oriented mindset with a focus on achieving targets and driving performance.
• Analytical and strategic thinking.
• Pro-active attitude and can-do mentality.
• Good knowledge of Dutch, French and English.
Knowledge of telecom products and services is advantageous.

Apply now!

Fancy a job with content and variety? Become our Senior Manager - Telenet Retailat Telenet. Apply now!