Senior Specialist, HR Services-1

Conteúdo do emprego

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, HR Services-1

Overview

• Accountable for first line support and providing an exceptional customer experience for employees in connection with HR services
• Works to enable HR processes through technology and service centers
• Responsible for process excellence and continuous transformational improvements
• This includes ensuring employee-related records are accurate, accessible and appropriately secure
  
  

Responsibilities

• Conducts root cause analysis and trouble-shooting regarding HR inquiries
• Performs level transaction processing (e.g., organization changes, supervisory organization changes, job changes)
• Identifies transaction processing improvements and participates in the implementation of improvements and partners with the HRIS and COE teams to implement preventative solutions
• Conducts and investigates weekly audit/discrepancy reports
• Ensures audit compliance through transaction processing and approval flows
• Conducts research on emerging analytical and technology tools
• Responsible for the production of content for the routine monthly and quarterly meetings with the HRBP and COE community (e.g., KPI inputs and metrics)
• Responsible for content and functionality of "the Knowledge Base" tool
  
  

Experiences

• Consistently delivered accurate, timely and well-organized data and reports for reporting to senior management, clients and internal audits
• Extensive experience collaborating with internal and external stakeholders to answer high-level service operations inquiries, report on performance and recommend improvements
• Experience forecasting and analyzing data trends to provide insight for system improvements and capacity planning
• Demonstrated success when handling complex customer inquiries and applying judgement when to escalate matters up to senior level colleagues
  
  

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.