Solution Area Specialists IC5

Conteúdo do emprego

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples’ lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet. You can help us to achieve our mission.

The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.
Responsibilities
Key Responsibilities: Sales Execution – Drives intentional customer conversations with CXO level customer stakeholders and develops support-centric sales strategy in order to make sure our customers are supported in the best way (both proactive and reactive support) in order to retrieve the most of their cloud investments . Scaling & Collaboration – Collaborates with ATU, CSU and STU peers on attach motions which are critical to Support Solutions sales pursuits, contributing to the team’s input to account planning, deal assembly and joint selling as appropriate. Support Solutions Expert – Leverages appropriate Support Solutions Go To Market (GTM) assets & motions to drive transformational customer conversations, communicating Unified Support, Add-on and Enhanced Solutions value, aligned to customers’ priorities. Sales Excellence: Drives the sales cycle from lead qualification through to deal closure, effectively executing per Microsoft selling processes and methods to drive deal velocity and successfully close deals.

Qualifications

Key Experience, Skills, Knowledge & Education Required: Sales Execution - Ability to: Articulate value propositions, aligned to customer priorities; Skilled in leveraging sales methods such as Business Value Assessments & 3-Horizon modelling, as well as sales techniques for creating cases for customer change, differentiating value & intentionally leveraging required sales motions and T-minus processes Scaling & Collaboration - Ability to: Lead virtual teams to deal success & build relationships with CXO-level stakeholders. Skilled in influencing, collaboration & relationship building. Partnering with Solution Area, CSU and ATU counterparts to jointly sell to the customer Support Solutions GTM Expert - Ability to: Drive Support Solutions (Unified Support and Enhanced Solutions) enabled, Solution Area aligned digital transformational customer conversations. Skilled in: leveraging customer needs analysis & knowledge of Unified Support Base and Add-on offerings & Enhanced Solutions to align with current and future Solution Area workloads inside the customer Sales Excellence - Ability to: Drive the sales cycle from lead qualification through to deal closure; Skilled in: Sales Process (0-100% lifecycle), qualification, close planning, pipeline hygiene, T-minus process & negotiation.

Required/Minimum Qualifications Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field 4 + years of technology-related direct sales or account management experience or services sales experience in Enterprise market
Fluent English
Fluent Dutch or French
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

To learn more about Microsoft’s mission and culture , please visit: Culture | Microsoft Careers