Specialist, Toyota/Lexus Service Management

☞ Toyota Motor Europe

Ver: 155

Dia de atualização: 16-11-2025

Localização: Evere Brussels Capital

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação Gestão executiva Marketing / PR

Indústria: Automotive

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Conteúdo do emprego

Company Information:
TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over 300.000 people. As a company, Toyota Motor Europe focuses on sustainability and future generations and strongly promotes diversity, inclusion and gender equality. We are highly interested in receiving the applications from professionals of all backgrounds and genders looking to build their career in either scientific, engineering or corporate positions.
Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.
For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development and training.
Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits.
We strongly promote diversity and we fully respect the personal and family backgrounds of our members. Hence, we offer you the flexibility to keep a healthy work-life balance through flexible hours and a combination of on- and offsite working.
Your Profile:
  • You are fluent in English (TME business language)
  • You have a master degree
  • You are result driven, dedicated and deliver on promises.
  • You are process driven and have knowledge of aftersales process.
  • You have a good knowledge of Microsoft office tools and IT
  • You are flexible and willing to travel within EU
  • You have strong project management competences to manage very diverse tasks
  • You have good personal organisation competences in order to prioritise and meet strict deadlines
  • You have good communications and presentation skills

Place of employment:
  • Belgium - Brussels (Evere) : Toyota Motor Europe, Head Office,

You have a Toyota DNA, this means you:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible
  • Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other’s success
Your team and your responsibilities:
Value Chain
Division description: Development of process, management programs, used car programs and connected services for NMSC to achive T25 targets and expand Vehicle Time Value strategy.
Team mission: Development and expansion of the process improvement program (TSM/LSM) as the foundation for securing Vehicle Time Value strategy.

Roles & Responsibilities:
Role of the TSM / LSM specialist
1. Steer, promote NMSC LSM/TSM roll-out
2. Certify the quality control of TSM/LSM by Kaizen Survey
3. Coordinate TSM meeting and training with NMSC
4. Support and implement NMSC pilot activities for TSM
5. Create standardized operational flows and training contents
6. Monitor and manage the regulation issues
7. Find NMSCs’ The Best Practices and drive the Best Practices sharing
8. Track the progress of the project through the key Business KPIs and Implementation status
9. Report the progress to TME management
10.Support Environmental activities
Key Tasks:
Focusing on TSM training coordination for NMSCs
Define key training topic and coordinate the training with training supplier
Best practice sharing across NMSCs using CEA and integrate them in the training
Focusing on TSM kaizen forum planning and cornidation
Develop key contents for kaizen forum and involve NMSC for the meeting
Coordinate internal alignment between TSM and other Business owner
Best practice sharing across NMSCs using CEA and integrate them in the forum.
Focusing on TSM Pilot activity support for nex toolbox development
Support to implement pilot activity and develop new toolbox
Collect best practice in Europe
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Data limite: 31-12-2025

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