Support Engineer

Ver: 125

Dia de atualização: 22-11-2025

Localização: Lokeren East Flanders

Categoria: IT - Software

Indústria: Technology Information Media

Posição: Mid-Senior level

Tipo de empregos: Contract

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Conteúdo do emprego

Key Responsibilities:

Technical Support: Respond to technical incidents and service requests through various channels such as phone, email, chat, or ticketing systems in a timely and efficient manner.
Troubleshooting: Identify and resolve issues related to hardware, software, and networks for devices such as desktops, laptops, printers, mobile devices, and other peripherals.
User Account Management: Create, modify, and deactivate user accounts, manage passwords, and control access to systems and applications in line with organizational policies.
Incident Management: Accurately document, categorize, and prioritize incidents and requests in the IT Service Management system, ensuring timely follow-ups and resolution within agreed service levels.
Remote Support: Use remote access tools to assist users in resolving technical issues, offering effective guidance and solutions.
Documentation: Maintain and update technical documents, including knowledge base articles, troubleshooting guides, and standard operating procedures, to ensure consistency in service delivery.
Hardware & Software Setup: Support the configuration and installation of hardware and software for new hires and system upgrades.
Escalation: Collaborate with higher-level support teams to escalate more complex issues when necessary, ensuring their resolution.
Training & Guidance: Provide basic IT training and support to end-users to help improve their technical skills and reduce the occurrence of repeated issues.

Qualifications:

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