Team Leader Customer Service - Brugge (M/V/X)

☞ Umicore

Ver: 150

Dia de atualização: 26-11-2025

Localização: Bruges West Flanders

Categoria: Consultoria / Atendimento ao Cliente

Indústria: Chemicals

Posição: Associate

Tipo de empregos: Full-time

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Conteúdo do emprego

Job description:




Purpose Of The Function

Lead and manage the organization of the Customer Service department. Optimize the quality and efficiency of the business flows and guarantee an impeccable and swift customer service, to work on customer satisfaction and customer retention. Support Sales Management and Commercial Director.




Strategic Focus & Main Responsibilities

  • Prepare the Customer Service Team for business growth

  • Translates needs of commercial department to Business IT (systems and functionalities)

  • Plan, develop and implement required procedures/workflows to guarantee continuity & quality

  • Optimize business flows and communication between departments (Sales, Production, Purchasing, QC, Logistics)

  • Work on job efficiency and effectiveness of the Customer Service

  • Define clear task management and job responsibilities

  • Get the best out of SAP (let systems work for you)

  • Build on customer relationship.

  • Set-up and use reporting tools (sales figures, order intake, invoicing, sampling, complaint handling).

  • Guide the Customer Service Department in terms of leadership (coaching, implementing) & organization (structuring, system).

  • Lead implementation of new business flows.




Requirements:

  • Education: Bachelor Business Adminstration and/or similar through experience.

  • Experience: 5 - 10 years.

  • Commercial mindset: Effective communicator with excellent interpersonal skills in view of the diverse range of people you will work with, pro-active, problem solving.

  • Computer skilss: thorough knowledge of Microsoft Office (Word, Excel), experienced with SAP.

  • Language skilss: English and French level experienced, Dutch level specialist.




What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?




We offer:

What we offer





We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

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Data limite: 10-01-2026

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