Teamleader customer service - French market

☞ ECS

Ver: 165

Dia de atualização: 16-11-2025

Localização: Bruges West Flanders

Categoria: Outro

Indústria: Transportation Logistics Storage

Posição: Associate

Tipo de empregos: Contract

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Conteúdo do emprego

Your Role & Responsibilities

You lead the customer service team and support them in their daily tasks

You coach, inform and guide the team; you hold team meetings, performance reviews, …

You organize the team in an optimal way according to tasks and time usage, holiday planning and replacements and performance

Troubleshooting

You understand the importance of cost recovery for the department

You communicate with the other team coordinators within customer service

You actively participate in the coordinator meetings that take place regularly

You report to the Customer Service manager

You find a good balance between the customer’s questions and the operational possibilities in a cost-efficient way

You are the link between the commercial department and the planning teams and you are the point of contact for customers as well as other branches and departments within the company

You monitor time usage, statistics / KPI reporting

Collaborate with the team tasks

Schedule

Alternating schedule between 8 a.m. and 6 p.m.

Location

Baron De Maerelaan, Zeebruges

Your profile

The Following Qualities Describe You

bachelor’s degree or equivalent experience

Several years of experience in the transport sector and preferably demonstrable experience as a teamleader

Efficient and result-oriented

Customer oriented

Communication skills

Coaching and Delegating

French and English: written and spoken

Assertive

Team player

MS office

What We Offer

Full-time contract

Internal training on the job

You will receive responsibilities and be involved

Personal growth within an international, family-owned and dynamic environment

Market-based salary including fringe benefits.

Are you interested?

Send your CV to hr@ecs.be

What We Offer

Full-time contract

Internal training on the job

You will receive responsibilities and be involved

Personal growth within an international, family-owned and dynamic environment

Market-based salary including fringe benefits.

Are you interested?

Send your CV to hr@ecs.be
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Data limite: 31-12-2025

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