Technical Consultant MA&TC ’Monitoring & Analytics and Therapeutic Care’

Job Title

Job Description

In this role, you have the opportunity to

be responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ IT equipment and maximizing customer satisfaction.

You are responsible for

• Installing Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH.
  Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, Intellibridge Enterprise broker, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP), Intellispace Consultative Critical Care (ICCC / Console).

• Integrating patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography.

• Setting up connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc.

• Performing corrective maintenance, supported when necessary by tier-2 remote support center.

• Troubleshooting Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements).

• Being responsible for patiënt data in a hospital environment working close to the patient.

• Participating in the Remote Support Desk team

• Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards

• Submitting timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned

• Being aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.

• Being a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

You are a part of

our BeLux Sales and Service organization, you will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

• Bachelor in Electronics / ICT electrical engineering;

• ICT experience (MS Operating systems Windows 10, MS Server 2012/2016/2019 & MSSQL);

• Knowledge of and experience with local (WIFI) networks;

• Integration knowledge is desirable (HL7, API, Device data transfer). Philips is using the Orion Health Rhapsody Integration Engine as broker;

• Knowledge of Data Mining (Relational database, Architecting query design based on customer requirements, Query development, Scripting and testing, Troubleshooting) is a pre;

• Extensive knowledge of Patient Monitoring systems is a pre;

• Experience of Healthcare IT desirable is a pre;

• Experience in maintenance and troubleshooting of technical complex systems;

• Preferably demonstrable relevant experience in patient monitoring equipment;

• Dutch/French speaking and writing (native in Dutch language), fluent in English language;

• “Can do” mentality and excellent team player;

• Willingness to participate in 24x7 shift.

In return, we offer you

a path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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