Technicien Helpdesk
Ver: 140
Dia de atualização: 26-11-2025
Localização: Anderlecht Brussels Capital
Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação Gestão executiva Mecânico / Técnico Manutenção
Indústria: Industrie
Tipo de empregos: Voltijds, Tijdelijk
Conteúdo do emprego
WORK ENVIRONMENT
Fujitsu is seeking for Front Office Support Agents to join the Helpdesk Team at one of our biggest customers in the European Institutions.
Based in Brussels, we offer both Freelance & employment contracts for this role.
DESCRIPTION OF TASKS
- SPOC, communicate with users (verbally and written) in English-French - 1st line Support
- Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible.
- Utilize Remote Desktop Takeover to improve remote diagnose.
- Follow-up end-to-end progress of all incidents, requests and standard changes
- Escalate to the Competence Group when require
- Execute CMDB update tasks following incident resolutions and change implementation
- User-rights management
- Follows established processes and procedures
- Propose and improve Knowledge Base articles
- Reinforce the Proximity team in case of exceptional workload
KNOWLEDGE & SKILLS
- Basic service knowledge
- Technical knowledge Microsoft Office, PCs basic networking
- Customers relationship
- Communication
- Problem solving
- Drive and determination
- Business awareness
- Flexibility
YOUR PROFILE
- Education: High school diploma or higher
- Experience: at least 1 first strong experience in IT help-desk support
- Languages: you are fluent in both English and French
Durée du contrat : 6 mois
Job Types: Full-time, Temporary
Salary: From €2,000.00 per month
Benefits:
- Cell phone reimbursement
- Company car
- Company computer
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Hospitalization insurance
Schedule:
- Monday to Friday
- Night shift
- Shift work
Supplemental Pay:
- Night shift pay
Education:
- High school or equivalent (Required)
Language:
- English (Required)
- French (Required)
Work Remotely:
- Temporarily due to COVID-19
Data limite: 10-01-2026
Clique para aplicar para o candidato livre
Reportar emprego
EMPREGOS SEMELHANTES
-
⏰ 30-12-2025🌏 Evere, Brussels Capital
-
⏰ 25-12-2025🌏 Anderlecht, Brussels Capital
-
⏰ 27-12-2025🌏 Anderlecht, Brussels Capital
-
⏰ 27-12-2025🌏 Brussels, Brussels Capital
-
⏰ 25-12-2025🌏 Anderlecht, Brussels Capital
-
⏰ 25-12-2025🌏 Anderlecht, Brussels Capital
-
⏰ 29-12-2025🌏 Evere, Brussels Capital
-
⏰ 25-12-2025🌏 Anderlecht, Brussels Capital
-
⏰ 30-12-2025🌏 Oudergem, Brussels Capital
-
⏰ 26-12-2025🌏 Anderlecht, Brussels Capital