Web Operation Manager - Customer support

Conteúdo do emprego

A day in the life of a Web Operations Manager

You will be a part of a vibrant team, highly motivated and passionate team. You will be part of a highly performing, cross functional, Our Agile teams support EU Institutions web applications, services and IT.

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
• Maintain a good relationship between customers and the company
• Communicate effectively with the customer support team
• Open and maintain customer tickets regarding the client's queries
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.
  
  

• Good knowledge of SharePoint, CMSs (Drupal), Adobe CS, CSS, coding HTML5
• Excellent interpersonal skills, capacity to work well with colleagues and good team spirit
• You are service oriented and good at networking
• Good knowledge of web environment and excellent knowledge of collaborative platforms
• Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered
• 2 years of experience as a Customer Service Specialists or Customer Service Representative
• Excellent time management and organizational skills
• Ability to multitask
• Outstanding negotiation and conflict-resolving skills.
• Very good knowledge and understanding of the European Institutions
  
  

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.

We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.

#BePartOfSomethingGreat

*Please submit your CV in English

All applications will be treated as strictly confidential.