Westpole Belgium - Service Manager

Conteúdo do emprego

Are you passionate about the EU environment and/or IT solutions? Then we might have the perfect job for you!

Our International Organization department is looking for a Service Manager for one of its key client. International Organization is a consultancy department, focused on EU institutions (Parliament, DGS, Council, etc.), and is part of Westpole Benelux.

Tasks description

Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;
Enforce the quality of delivery on schedule;
Structure the information in ways that are appropriate to the target audience;
Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.) within the client and/or with Member States or other partners;
Manage the maintenance of the Customs trans-European IT systems as to support their operation according the business expectation;
Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms, including coordination of National Administrations Conformance Testing;
Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations;
Plan and coordinate integration activities with major platforms, other service applications providers and National Administrations application providers;
Manage roll-out of transition and/or migration of Customs trans-European distributed IT systems from the one operational phase to the subsequent one;
Plan and coordinate the Ho-TO process and ensure that the knowledge, projects and deliverables are transferred successfully to the new team;
Set up and enforce the respect of organisation, procedures and project office tasks, ensure compliance with internal standards, raising warnings in case of non-respect of these;
Escalate risk and issues, in particular the ones with potential impacts on time or resources;
Propose new initiatives and contribute to the IT system design and strategic planning work;
Coordinate the projects’ various stakeholders (client business and IT teams, subcontractors’ teams, COTS providers, Member States’ representatives, Partner DGS, etc.);
Enforce the delivery of the project(s) according to the agreed schedule, with the expected quality and with the resources provided;
Structure, plan, organise and monitor the project(s) he/she is responsible for during some or all its (their) life cycle phases;
Contribute to the program planning and delivery of artefacts according to the contract planning of deliveries;
Systematic progress assessment and timely reporting on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, KPI, etc.) within the client and/or with National Administrations or other partners;
Structure the information in ways that are appropriate to the target audience;
Understand the technological aspects of the project, including the risks and the success factors. Work with the help of solution architects/IT analysts only on complex matters;
Produce and/or review documents;
Provide suggestions for service or methodology improvements;
Support to transversal activities such has conference calls, produce documents, documents review, meetings minutes and quality checks;
Asses the quality of deliverable and services from contractors;
Design, organisation and follow-up of National Administrations CT (Conformance Testing) campaigns and rollout;
Coordinate within the client, with sub-contractors, Partner DGS and with National Administrations environments configuration, application deployment; as well as incident, problem, change, configuration and release management;
Participate and contribute in meetings with DG Taxud, contractors, National Administrations States and/or other partners including preparing material for these meetings.

Requirements

A minimum of 11 years of experience in IT service management of large scale critical IT systems with multiple stakeholders, some of them in a public administration, out of which 5 years in incident management, problem management, ITIL process compliance and IT service management tools, BPM modelling and BPM modelling tools
Experience working in teams using Agile or Scrum methodologies;
Read and interpret BPM diagrams;
Experience with Atlassian platform;
Experience with OSB and Oracle SOA projects;
Understanding CI/CD pipelines;
General networking skills;
Interest and ability to learn other technologies and tools as needed

Offer

A Freelance type of contract or as employee:
Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;

A strong learning and development program;

A challenging environment, where collaborative working and continuous self-improvement is the key to success;

A good work-life balance;

A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.) and an open ended contract.