Receptionist

Job content

Responsibilities & Duties

• We are looking for a highly motivated and skilled receptionist aiming to provide the best first impression as well as a pleasant and memorable stay to our guests. The receptionist will mainly have to:
• Greet with a welcoming smile and politely assist all the guests entering the hotel
• Check-in and check-out guests according to the hotel standards
• Manage VIPs as well as Groups arrivals and departures following the C&E guidelines
• Provide accurate information about the hotel and about Brussels
• Handle guests’ requests and guests’ complaints in a timely and professional manner
• Answer phone calls, emails and make reservations
• Upsell guest rooms by selling available alternatives and promote hotel services
• Prepare bills, take payments and handle a cashier
• Communicate daily with the operational departments
• Ensure the work area remains clean and fully stocked

Key Requirements

• The applicant should have the following qualifications and skills:
• Hospitality diploma
• Minimum 1-year experience in the hospitality industry
• Languages: English, French and/or Dutch
• IT: Knowledge of Microsoft Office and Opera (optional)
• Neat and professional appearance
• High quality customer service, smiling and welcoming
• Excellent written and verbal communication skills
• Organized and strong attention to details
• Problem solving and initiative skills
• Team spirit, friendly
• Ability to stay calm and polite under pressure
• Flexible regarding tasks and schedule

If you are interested to be part of this new team, kindly send your application letter and your CV to our HR assistant at administration@presidentbrusselshotel.be