RESPONSIBLE GAMING ANALYST (LIEGE)

Job content

THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Responsible Gaming Analyst to join its Compliance Department.

As Responsible Gaming Analyst you will be responsible for the supervision and care of at-risk gamblers according to the established monitoring protocol.

YOUR ROLE

Analysis And Management Of At-risk Gamblers

• You are the escalation point for Customer Service and Risk&Fraud teams regarding Responsible Gaming contacts.

• You analyze players identified in the various monitoring processes (software, Customer Service feedback…) and establish an initial risk assessment with your manager.

• You contact players identified as having a gambling problem. Youdirectly deal with the online.be sites, and via your manager for the offline and international divisions.
  
  

Monitoring Of Our Internal Detection Tool

• You are responsible for the proper functioning and continuous improvement of the tool.

• You assess gambling risks and report to your manager.
  
  

Participation in the overall company strategy and the Responsible Gaming team:

• You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.

• You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk&Fraud plans.

• You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.
  
  

YOUR PROFILE

• Bachelor’s in psychology, social work, teaching

• Experience in customer care (ideally)

• Good oral and written communication skills

• Good analytical skills

• General knowledge of local and international online gaming regulations

• General knowledge of Data Protection obligations (GDPR)

• Basic knowledge of information security concepts (ISMS)

• Knowledge of laws and regulations regarding the protection of players against the risks of addiction (Responsible Gaming) is a plus

• Good computer skills

• Fluent inFrench and English, basicknowledge in Dutch
  
  

What We Offer

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company from Liège

• the chance to take part in a human and entrepreneurial adventure within a solid group

• a friendly work environment that is adapted to reaching optimal performance

• leadership by talents, values, trust and autonomy

• the opportunity to progress and specialize with our internal mobility system

• a competitive salary package with several perks

• the possibility to work remotely for a good work-life balance
  

THE INTERVIEW PROCESS

Gaming1’s NEWS

In May 2021, Gaming1 will move to the heart of the Ardent City. Immerse yourself in our new offices.

The health of our employees is our priority. Remote working, health and safety measures, remote recruitment, etc.

More, the perks card offered to all Gaming1 employees. Browse the list of reductions.