Senior Technician CSD

☞ Enterpryze Consulting Ltd.

View: 130

Update day: 26-11-2025

Location: Mons Hainaut

Category: IT - Software IT - Hardware / Networking Information Technology Executive management

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Senior Technician CSD


  • Working Location:Mons, Belgium
  • Security Clearance:NATO Secret / SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· 1+ year of recent experience, related to IT Service Desk functions
· Prior experience of working in an international environment comprising both military and civilian elements
· Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
· Extensive experience in end user support in general
· Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now etc
· Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 7 and 10 , MS Office, Visio, MS Project and Internet Explorer
· Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
· Experience of Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange
· Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
· Knowledge to create workflows, process flows and Knowledge Base documentations periodically.
· Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload


DUTIES/ROLE

  • Establish regular checks and ensure to update them before expiration
  • Perform end-user support by providing timely and accurate IT Service Desk services such as incident management problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site
  • Perform other duties as may be required
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Deadline: 10-01-2026

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