Senior Technician System

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Get an edge on advancing your career.

If you’re ready to meet complex challenges, we’re ready to meet you.

MCR is a fast-growing global company headquartered in McLean, VA that supports defense and civilian agencies, NATO, and European ministries that face some of the most complex mission challenges in the world. If you are the best at what you do, we are looking for you. At MCR, you will contribute to programs and projects that matter—to your career, to your fellow citizens, and to your nation. You will use the latest technologies, techniques, and tools. You will be trusted to work independently and make decisions. You’ll be rewarded with top-tier compensation and benefits.

Do you have previous technical system support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

Description Of Duties

Your daily role responsibilities with our company will be as follows:

• Supporting all areas of the ESOC, as part of a functional team;
• Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
• Providing technical level 1 and 2 support and assistance for LAN / WAN and voice systems;
• Monitoring, controlling and conducting first and second level of troubleshooting of all data systems and services in support of all
• NCI Agency customers and NATO missions. Administrates data and services monitoring and control platforms for optimumperformance for use by the ESOC personnel;
• Responsible for co-ordination with internal and external agencies to restore networks and communication services;
• Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks;
• Utilises automatic data processing devices and tools within the
• ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
• Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
• Participates in the development and delivery of the required on the job training to other technicians;
• Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level ½ documentation, accounting for interface standards and procedures;
• If required, work in a shift pattern to provide 24/7 coverage;
• Work on own initiative with limited supervision, may lead othersas required;
• Working and training with other service lines;
• Deputize for higher grade staff, if required;

Required Qualifications

If you have passion for the work described above, here are the basic qualifications we are looking for:

• Degree or equivalent work experience in related field other relevant discipline or equivalent combination of qualifications
• Higher vocational training in a relevant discipline with 2 years
• post-related experience;
• Prior experience in technical support and assistance for networking, WAN and voice systems; Very good understanding of telecommunications / network / information technology solutions & products; CCNA certified;
• At least 2 years’ experience with, and knowledge of, Local Area
• Networks/Wide Area Networks (LAN/WAN)/Telco provide networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches;
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
• Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
• Ability to work on location unencumbered
• NATO Secret Clearance

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers

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