Service Delivery Assistant

Job content

Primary Location

Belgium-Braine l’Alleud

NATO Body

NATO Communications and Information Agency (NCI Agency)

Schedule

Full-time

Application Deadline

11-Sep-2024, 11:59:00 PM

Salary (Pay Basis)

4,915.61

Grade

NATO Grade G12

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Braine L’Alleud, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

We are looking for a driven and enthusiastic Principal Assistant (Service Delivery) who will take on the following roles and responsibilities:

• Provide administrative support for the NDWC Service Delivery Team, ensuring the efficient daily operation;
• Prepare/compose correspondence, documents, statistical information and presentations, using word processing, spreadsheets, databases, and graphics applications as appropriate;
• Perform basic analyses, and compile reports and briefings;
• Support the Head of NDWC Service Delivery to orchestrate the Service Delivery of NDWC’s service portfolio, considering priorities, resources, capacity, etc.;
• Support the Service Operations Coordinator for the provision of relevant metrics and oversee the performance with regards to the quality of the services delivered in the NDWC portfolio.
  

For a full list of duties, please review the job description on the NCI Agency career site .

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
• Skilled in the use of advanced computer-based tools in the areas of office automation (MS Office Suite especially MS Excel, MS SharePoint);
• Familiar with principles of accounting and finance;
• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with effective briefing skills;
• Fluency in English, both written and spoken.
  

Please note that the work is conducted mainly on site in Braine L’Alleud, Belgium and that internally, the job title is Principal Assistant (Service Delivery).

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.
  

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found here via the NCI Agency career site.