Service Delivery Manager
View: 175
Update day: 26-11-2025
Location: Namur City Namur
Category: Planning / Projects IT - Software
Industry: Information Technology Services Computer Software Staffing Recruiting
Position: Associate
Job type: Full-time
Job content
In a context of growth, a company in Namur is currently looking for a Service Delivery Manager who will participate in the evolution and continuous improvement of Service Management.You will be working within a team of 3 people and take care of 8- 12 clients depending on their size.Role
- Ensure day-to-day supervision of compliance with our contractual commitments terms of service levels and in general to all dedicated customers
- Ensure day-to-day operational monitoring of "Service Delivery Management" and the preparation of reporting as defined contractually with customers having subscribed to the Service Management
- Participate in the daily management of Service Management within the company
- Continuously monitor own work and the processes followed in order to increase productivity wherever possible
- Ensure a weekly report on "Service Delivery Management" activity in progress towards the Customer Care Director
- University degree
- 5 years minimum experience in the field of project management
- Very good knowledge of the Telecom and / or ICT world.
- ITIL certified (basic but a plus if in-depth knowledge of Service and Financial Management).
- Very good oral and written knowledge of French, good knowledge of English and Dutch is a plus.
- Dynamic, able to invest in achieving ambitious goals
- Results orientation and customer satisfaction
- Methodical and well organized
- Able to work independently
- Knowledge of the IT packages required for the job (Outlook,Excel, Word, PowerPoint).
- Ability to manage / resist stress and meet deadlines.
- Certification in project management methodology.
- Interest and follow-up for new technologies
- "Company minded & committed.Basic experience in "problem solving, management & crisis management".
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Deadline: 10-01-2026
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