Service Desk L1

☞ Ampstek

View: 175

Update day: 29-11-2025

Location: Mechelen Antwerp

Category: IT - Software

Industry: Information Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Tasks And Responsibilities

As our Service Desk Engineer, your responsibilities will include:

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote/OnDesk troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the 2nd line support

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise

Remaining up to date with technology evolutions and making sure your knowledge remains ahead of the curve

Gain experience, become an expert in your field and guide your colleagues with their complex technical questions

How do you qualify for this position?

You Will Need The Following and we are looking for motivated and energetic colleagues and not just a list of skills; however experience with the following would be ideal:

You have good communication skills in Dutch,and English, French is an asset

Hands-on experience with Windows/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software

Methodical, organized and client oriented

Work in a team as well as independently

Take the client’s needs into consideration and you are a good communicator

You are skilled in creating and enhancing high quality rated as-build documentation, implementation procedures and processes.

A real problem solver and you have an eye for details

Stress resistant and you are not afraid of a fast-paced environment

Prior service desk experience is an asset

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Deadline: 13-01-2026

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