Service Engineer (NaaS/ARM)

· A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline
· Alternatively, exceptionally, the lack of a Bachelor degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency
· In both case the candidate must have at least 10 years’ experience in applying the ISO network management model, called FCAPS in large enterprise environments:
ü The use and management of any type of Fault monitoring tools, where networks have been actively monitored, such as DXNetOPS Spectrum, Solarwinds, etc.
ü The use and management of Configuration management tools to capture and re-mediate configuration changes on the operational network
ü Troubleshooting experience with Performance monitoring tools such as nGeniusONE or DXNetOPS Performance Manager or any other Performance tool
ü Reporting and monitoring by collection of Netflow sources
ü Experience with using big data sources to analyse, search, index and visualize from a central tool such as Splunk
ü Thorough knowledge of TCP/IP networking principles
ü Recent Virtualization Technologies based on VMWare ESXi and Virtual Centre
ü Recent Microsoft Windows Server or Redhat Linux Operating Systems
· 6+ years’ experience supporting and implementing in deployable or large enterprise environments of:
ü Designing, installing and maintaining DXNetOPS Spectrum systems on enterprise networks. Including the experience and configuration of High Availability Fault monitoring systems across high latency networks
ü Designing, installing and maintaining DXNetOPS Performance Manager Systems on enterprise networks. Including the experience and configuration of High Availability Fault monitoring systems across high latency networks
ü Experience with troubleshooting TCP/IP network and application faults in complex and large networks
ü Manage and maintain Role Based Access tools which service Authentication and Authorization of engineers and technicians
ü Maintaining and troubleshooting network capture technology such as the nGeniusONE COTS probes and Infinistreams
ü Setting up Netflow monitoring on various Cisco flavours such as IOS and NX-OS
ü Setting up IPSLA tests with Performance Manager tools for end user SLA reporting
ü Experience with designing, setup and managing of Splunk search heads and indexers
· Knowledge of ITIL IT service management mode and applied knowledge of Service Transition
· Experience with developing, setup and maintaining End-2-End monitoring solutions
· Experience in Automation and orchestration tools
· Experience in programming languages such as Python, Perl, etc.
· COTS products (VMWare, Cisco CCDA, CCNA)
· Prior experience in maintaining Cisco Network devices
· Prior experience in maintaining VCenter infrastructures
· Prior experience of working in an international environment comprising both military and civilian elements
· Experience in utilizing and developing Splunk based dashboards for network service management

DUTIES/ROLE:
· Maintain and monitor the toolset and services, which are delivered for enabling network service delivery by the service delivery units
· Organise and contribute to activities relating to system and application upgrades with the minimal impact for the stakeholders and end users
· Stakeholder coordination of any operational changes and performing risk assessments when major changes are executed
· Provide professional and technical contributions to the design, development and execution of engineering requirements, such as the monitoring capabilities and reporting (SMC)
· Deploy and mature toolset driven SMC capabilities for services and configuration items under NaaS AoR
· Work and blend into the NCIA NISC ARM team to share the knowledge between the DCIS and static tools used to monitor the different networks
· Documenting designs and implementations of assigned services as well as troubleshooting guides
· Plan, schedule, participate and lead technical support teams in support of projects and exercises
· Provide on the job training when necessary in order to maintain highly skilled and trained technical support for the Service Line