ServiceNow Expert

Werkgever

Werkgever details

Our client is a main provider of software developing services in the transport industry, based in Brussels with offices close to a main railway station.

Functieomschrijving

• You will integrate in a strong ServiceNow team, supporting and implementing multiple ServiceNow products and custom apps, used within various parts of our client’s organization;
• You will bring and keep the ServiceNow solution operational, expand it and renew it at the request of the business;
• You will act as the expert for the ServiceNow platform or a specific product and work to maximize the potential of the platform or product;
• You will focus on the integration of the ServiceNow solutions with other applications;
• her suppliers.
• You will implement major changes and projects in the current ServiceNow solution;
• You will invent and implement integration solutions interfacing with other applications, such as SAP, monitoring applications and other possible tooling;
• You will determine the impact of process changes requested by the process owners of the relevant ITSM processes;
• You will provide daily functional support of the solution : answering tickets from (key)users, fixing bugs, and monitoring jobs;
• You will stay informed of current ServiceNow upgrades and changes.

Vereiste ervaring

• You have a master’s degree or you are equivalent through relevant professional experience;
• You have at least 3 years of experience working with service management (ITIL (v3 & 4)) processes;
• You have strong knowledge of ITIL principles and experience in applying ITIL guidelines to IT service;
• You have at least 3 years of experience in technical implementations in ServiceNow ITSM and Now Platform services, and with at least one of the other ServiceNow applications : ITBM, GRC, Analytics, Customer Service, ...
• You have passed at least 3 full lifecycles / deployments with process and system integration of ServiceNow with other applications;
• You have experience with technical ServiceNow components such as business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc;
• You have experience working or developing in the following programming languages : HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow APIs, Web Services;
• You have proficiency with ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.;
• You have experience in managing, configuring, developing and customizing ServiceNow and related integrations;
• You are a team player with excellent communication skills;
• You are fluent in Dutch, French and English, both orally and in writing.

Aanbod

• A challenging job in a fast growing and dynamic IT organization;
• An employer with a clear social benefit and a well-defined strategy;
• An intellectual challenge, including the possibility to follow relevant training courses, both internally and externally;
• A competitive salary package included several fringe benefits such as a company car, group- & health insurance, etc.;
• Very interesting financial compensation if you are not interested to drive a company car, as part of our client’s policy;
• A healthy work-life balance with at least 2 days of telework/week.