Solution Specialist

☞ Hologic

View: 120

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Mechanical / Technical Maintenance

Industry: Gezondheidszorg

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Job content

Solutions Specialist

Role location: Brussels, Belgium

Here at Hologic the opportunities to grow, progress and unleash your talents are immense. Join us in a role that will affect the lives of millions. Unleash your true potential and drive your success in a company that is as ambitious and future focused as you are.

As a Solutions Specialist, you will be the trusted partner for our customers to guide them and provide technical support on Hologic products. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support. We are looking for a true team player passionate about communication and working in a diverse environment while maintaining a strong focus on customer experience


KEY RESPONSIBILITIES

  • Deliver excellent customer support & experience to end-users for both technical and application issues
  • Gather all information required that will assist in root cause analysis to ensure customer uptime
  • Share knowledge within the team
  • Participate in continuous improvement on our processes & service delivery
  • Faces challenges with a positive attitude and takes ownership of the solution
  • Take ownership to ensure a smooth customer experience
  • Willing to become a recognized and trusted expert in Hologic products
  • While remaining compliant, perform troubleshooting and root cause analysis on advanced products and own next actions

KNOWLEDGE, SKILLS & EXPERIENCE

  • Fluent verbal and written English skills are essential together with a very good level of French and Dutch. Knowledge of Spanish will be advantageous.
  • Customer Service Experience
  • Pro-active and Solution oriented
  • Adaptability in a fast pace growing and changing environment
  • Excellent communication and analytical skills
  • Ability to work independently, with sense of initiative and a hands-on approach
  • Having biomedical background is desirable but not essential

#LI-KP1

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Deadline: 31-12-2025

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