Supply Chain and Customer Service Specialist | Brussels

OUR COMPANY

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

DO WORK THAT MATTERS - THE OPPORTUNITY

Are you ready to develop your career in Supply Chain in the pharmaceutical industry?

As our new Supply Chain and Customer Service Specialist you will interact with the most diverse internal and external customers whilst having a complete end-to-end overview on the supply chain process.

You will coordinate the day-to-day local supply chain and customer service activities within Belgium and Luxembourg by building strong collaborative relationships with internal and external partners while focusing on providing adequate services and cost efficiency.

In this position you will have the opportunity to grow, at a local and global level - Boehringer Ingelheim is a family-owned company, so we don’t think in quarters, but in generations! You will work in our new office in Brussels while reporting directly to Head of S&OP and Customer Service.

Further key responsibilities:

• Execute all day-to-day activities regarding customer order management (order taking, processing, billing, returns)

• Coordinate delivery of products to customers in line with best practices, regulatory requirements and in compliance with internal processes

• Day-to-day coordination of 3PL/freight forwarders/customs brokers and coordinate all activities regarding customs and import, inbound logistics, warehousing, transportation, outbound logistics/export

• Conduct inventory management, incl. coordination of re-packaging, planning of locally sourced finished product SKUs, regular review of short-dated inventory, version changes

• Supply chain cost optimization, incl. reduction of inventory destructions and overall cost optimization of SCM and customer service activities in Belgium and Luxembourg

• Provide customer service input to the Sales & Operations Planning (S&OP) meeting for all business segments in the country

• Coordinate and manage Customer and Material Master data maintenance.

  
  

What you should bring to the team:

• Bachelor or Master’s degree in Business Administration or Economics with specialization in Logistics or Supply Chain Management (SCM)

• Good understanding of end-to-end supply chain processes

• Previous relevant working experience in supply chain and/or customer service functions is a plus (if you have recently finished your studies you are welcome to apply as well)

• Knowledge in customer service and commercial SCM processes, particularly inventory management (pharmaceutical industry, fast moving consumer goods industry) is a plus

• Excellent command of the Dutch, French, and English languages

• Know-how in ERP and analytics and mass data processing tools (i.e., Excel, SAP) is a plus

• Excellent communication skills with diverse customers and external contacts

• You deliver high quality results, despite challenging conditions

• Together with your customers you come up with innovative ideas to respond to changing markets

• Prioritize your work, and drive execution excellence through high level of accuracy and team working.

  
  

YOUR BENEFITS:

• A challenging position within a globally operating, fast-growing, venturous company with a strong market position

• A good balance between work and free time (Mix of working from home / office as well as flexible working hours)

• Working in a passionate Supply Chain team within a fun, diverse, and multicultural working environment

• Position specific training opportunities for your personal and professional growth (+ Access to learning platforms)

• Full time basis with 20 legal holidays and 12-time reduction days

• Competitive salary package and extralegal benefits such as company pension, hospitalization insurance and per diem.

Please note that only applications in English will be considered.

WHAT’S NEXT?

Does this sound like you? Then we are looking forward to receiving your application! We will then have a look at your CV and cover letter. If we see a match, we will invite you for a video call or a face to face interview.

If you have any questions related to the recruitment process, please do not hesitate to contact the local HR Team ( martine.van-den-eeckhout@boehringer-ingelheim.com).

DIVERSITY & INCLUSION

At Boehringer Ingelheim we share the opinion that diversity and inclusion is essential for the growth of our business and that our strengths and competitive advantage are also the result of the diversity of our company – diversity across the three dimensions of inclusion: Gender, Geography and Generation. Our people are part of a deep-rooted, family company philosophy that welcomes everyone! We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

WHY BOEHRINGER INGELHEIM?

This is where you can grow, collaborate, innovate, and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, and numerous benefits towards your wellness & financial health and work-life balance. Want to learn more about us? Visit https://www.boehringer-ingelheim.com/

ROPU MIDI is a Regional Operating Unit consisting of 8 mid-sized European countries; Belgium, Denmark, Finland, Greece, Norway, Portugal, Sweden and The Netherlands. MIDI is a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Screening:

In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.